IT Operations Manager - Secure Flight

About the position

Maximus is seeking an experienced IT Operations Manager to support a Homeland Security customer. This role requires an individual with extensive hands-on technical expertise and leadership capabilities to oversee a diverse team managing critical infrastructure and migration efforts. The IT Operations Manager will be responsible for ensuring the security, reliability, and efficiency of systems that support national security missions. This position is on-site and requires a Secret Clearance.

Responsibilities

• Lead and manage a multidisciplinary technical team (network, RHEL, DevOps, data, Windows, MQ, and Telephony teams) to support and enhance Secure Flight operations.
• Oversee the migration of critical systems, ensuring seamless transition and minimal disruption to operations.
• Provide technical leadership and strategic guidance for system upgrades, enhancements, and performance optimizations.
• Collaborate with internal stakeholders, and external partners to ensure alignment with federal security and compliance requirements.
• Implement and enforce ITIL v4 best practices to improve service management and operational efficiency.
• Ensure compliance with federal agency standards, security policies, and governance frameworks.
• Identify and mitigate risks related to network security, data integrity, and system resilience.
• Develop and maintain documentation, including technical roadmaps, system architecture, and migration plans.

Requirements

• Active Secret clearance.
• Due to federal requirements, all candidates must be US Citizens without Dual Citizenship to another country.
• This is an on-site position at a government facility.
• Requires presence on-site five days per week in Annapolis Junction, MD.
• Candidates must reside within a commutable distance.
• Participation in a rotational on-call schedule for emergency page-outs is required.
• 12+ years of hands-on technical experience in IT infrastructure or related.
• 4+ years of experience leading a technical team across multiple disciplines, including network, RHEL, DevOps, data, Windows, MQ, and Telephony.
• Experience leading migration efforts, including large-scale system transitions and technology upgrades.
• ITIL v4 certification required.
• Experience supporting a federal agency in IT operations, security, or infrastructure management.

Nice-to-haves

• Recent experience working with DHS agencies such as TSA, CBP, ICE, or CISA.
• Familiarity with federal IT security standards and best practices.
• Strong background in cloud computing, automation, and emerging technologies.
• Certifications such as PMP, CISSP, or AWS Solutions Architect.

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off