IT Operations Lead
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About The Position
IT Operations Lead for Urban Science Applications Inc. in Long Beach, California. Job duties include: Participate in, delegate project tasks, and report on progress and milestones of End User Computing projects. Ensure adherence to Windows 11 Operating System lifecycle for the End User Computing environment, including testing and employee communications. Ensure team monitors and responds to End User Computing incident and service requests, using the System Center Service Manager (SCSM) IT Service Manager (ITSM) platform. Manage the installation and configuration of software, feature, and security updates using Microsoft Intune device management tooling, across mobile and workstation endpoints. Collaborate with team members by sharing knowledge, creating technical documentation, providing support and knowledge to help resolve issues within the End User Computing function. Act as a point of escalation within the End User Computing team, to troubleshoot and correct issues and problems that cannot be resolved for End User Computing technologies including Windows 11, Microsoft Office and other endpoint installed software. Act as a point of escalation within the End User Computing team for endpoint management platforms, including Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM). Ensure team monitors health of end user computing technologies through Microsoft System Center Operations Manager (SCOM). Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected End User Computing staff.
