IT Operations Lead

Sardine

20d•Remote

About The Position

As the IT Operations Lead at Sardine, you’ll own the systems that keep a global, remote-first team productive and secure. You’ll be responsible for everything from device management and access controls to cloud tooling and day-to-day support — balancing long-term infrastructure decisions with hands-on execution. This role sits at the intersection of IT, Security, People, and Engineering. You’ll be a trusted partner across the company, helping us scale safely, move quickly, and deliver a seamless employee experience as we grow.

Requirements

7+ years of experience in IT operations, systems administration, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
Comfort supporting macOS environments, networking basics, and hardware troubleshooting.
Hands-on experience administering Google Workspace and deep familiarity with MDM workflows.
Exceptional verbal and written communication skills; ability to explain complex technical concepts to non-technical stakeholders.
A self-starter who can prioritize a diverse workload and manage the IT roadmap independently.

Nice To Haves

System Administration: Hands-on experience with JAMF, BetterCloud, 1Password, and GitHub.
Collaboration & Productivity: Proficiency in managing enterprise environments for Slack, Asana, Chrome, and Microsoft Office.
Cloud & HRIS: Experience with Google Cloud Platform (GCP) and HRIS automation tools like Rippling.

Responsibilities

Design, maintain, and improve core IT systems, including Google Workspace, device management (JAMF), and GCP cloud infrastructure.
Partner with People and Talent on onboarding and offboarding, hardware provisioning, and access management for a growing, global team.
Manage tools like VPN, password management, and endpoint security; ensure systems are patched, monitored, and compliant with internal security standards.
Serve as a primary point of contact for IT issues, supporting teammates via Slack, email, and video.
Maintain accurate hardware and software inventories and help administer our collaboration stack (e.g., Slack, GitHub, Asana).
Keep systems documentation up to date and share regular updates on system health, risks, and improvements.

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.