IT Operations Engineer II
About The Position
TINA provides shared services to North American entities of TICO, Japan. TINA’s Information Technology team is responsible for providing IT shared services to numerous locations (subsidiaries) across North America. These IT shared services include datacenter and cloud IaaS, LAN/WAN services, information security services, server/desktop management, Teams phone administration, active directory administration, email, backup/recovery and IT consulting services. The engineer in this role will be a member of the team that supports and manages these services and the infrastructure that hosts them. The position requires Windows administration experience and a working understanding of Active Directory, Windows Operating Systems, LAN/WAN networks, and virtualized environments. The Windows Systems Engineer will be responsible for providing level 1, 2 and 3 support to our internal customers.
Requirements
- Minimum 3 years’ professional experience managing and administering Windows environments
- Strong knowledge of current Windows desktop and server operating systems
- Knowledge of Microsoft technologies, including: Active Directory (on-prem and azure), Active Directory DNS, current Office productivity suite, System Center Configuration Manager, Group Policy
- Experience providing end-user support for incidents, requests, and changes
- Excellent written and verbal communication skills
- Experience working in an ITIL environment
- Experience administering Virtual Environments and Azure subscriptions
- Experience supporting regional SOC activities (IDS, IPS, SOC, EDR)
- Familiarity with ServiceNow or similar tracking system
Nice To Haves
- Microsoft certification, preferred
- Microsoft 365 administration experience, preferred
- Experience with Software Packaging and deployment a plus
- Advanced Scripting (PowerShell, VBScript) experience a plus
Responsibilities
- Install, configure, test, maintain, and patch Windows operating systems, Windows applications and system management tools
- Administer and maintain shared services applications on Windows platforms (i.e. AD, email, SharePoint, help desk solution)
- Support the operations of TINA’s datacenters (and the infrastructure contained within them) and multiple Azure Tenants
- Provide up to 3rd level support and troubleshoot complex problems via email, phone and other electronic medium
- Participate in system health checks, migrations and special projects/product development activities as assigned
- Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
- Participate in the identification of system reliability issues and drive tool/process improvements to correct determined problems
- Participate in after hours, on-call rotation and maintenance windows activities
- Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
- Participate in self-guided and classroom training to continuously improve technical skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
