IT Operations Engineer I

Hensel Phelps • Loveland, CO

6d

About The Position

The IT Operations Engineer I role is to support the stable operation of the operational region's network and end-user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineers I's/ will also diagnose, resolve, and document all hardware, software, and network issues, and provide end-user training and support where required.

Requirements

• College diploma or university degree in the field of computer science or a related degree in IT, and/or 2+ years equivalent work experience.
• Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on.
• Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware
• Some knowledge of network management and analysis tools, and Cisco technologies like AMP, Umbrella, NAM, and AnyConnect.
• Experience working in a switched and routed environment.
• Hardware, software, and network connection troubleshooting experience.
• Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures.
• Knowledge of data privacy practices and data security.
• Good working knowledge of Microsoft software, including SharePoint, Azure, Exchange, Intune, Teams
• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Nice To Haves

• Certifications in ITIL preferred.
• Construction industry software knowledge in products such as Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, and Onscreen Takeoff is a plus
• Telephony knowledge of Poly, Crestron, and AMX room AV systems is a plus.

Responsibilities

• Collaborate with IT staff to create optimal network design topologies and configurations.
• Assist in the development and implementation of policies for end-user devices such as desktops, laptops, and mobile.
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
• Prepare and ensure accuracy of documentation, procedures, manuals, and checklists for network installations, including data, voice, and video systems.
• Support the development and implementation of networking projects and new technology initiatives.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Evaluate and recommend for purchase networking hardware and software products.
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Assist the Tier 1 Service Desk in working with end users in the escalation of IT issues in the IT ticketing system.
• Maintain servers, security solutions, and all network and hardware equipment.
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users.
• Recommend and implement corrective hardware and/or software solutions, including off-site repair.
• Maintain proper end-user configuration, IT hardware inventory, licensing, and PC/end-user onboarding and offboarding of all IT equipment, including PC setup, troubleshooting, and security controls.

Benefits

• Hensel Phelps provides generous benefits for our salaried employees.
• This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii) , and our employee assistance program (EAP).
• It is also eligible for employee-paid enrollment in vision and dental insurance.
• Hensel Phelps also believes in the importance of taking time to recharge.
• As a result, salaried employees are eligible for paid time off beginning upon hire.
• Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance.
• Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy.
• Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps' policies.
• Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees