IT Operations Associate - Infrastructure

Urban Science•Long Beach, CA

1d•$77,690 - $95,970•Hybrid

About The Position

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW The Associate provides local support, with guidance, for the network infrastructure needs in internal and external IT systems or environments. This role has current Hybrid Workplace flexibility local to our Long Beach, CA office location. Candidate must be available and willing to work in-person two times per week. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Base Salary Range The salary range for the Coastal Region is $77,690.00 to $95,970.00 with the possibility of a discretionary bonus. The range is based on market pay structures, but individual salaries are determined by factors such as business considerations, local market conditions, internal equity, and candidate qualifications including skills, education, and experience.

Requirements

Documentation: Ability to create detailed documentation in a standardized format and follow detailed documentation instructions.
Technical Knowledge: Basic knowledge of various technologies required for the specific role (i.e., LAN/WAN, storage and back-up software, Citrix).
Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.
Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.
Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.
Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
Initiative: Ability to go above and beyond in order to improve or enhance job results.
Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.
Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.
Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.
One to three years of related work experience preferred.
ITIL Certification required within 90 days of hire.

Responsibilities

Support the Local Area Network (LAN) and related equipment for assigned office(s).
Evaluate network performance data to ensure sufficient availability, to identify network related issues, or determine if alerts are false positives.
Respond to requests to configure security settings and grant access permissions for internal staff.
Collaborate with application development to troubleshoot issues for client based solutions.
Assist with severity 1 issues for client based solutions during production to ensure solution is restored in a timely manner.
Install, repair and replace hardware from vendors on physical servers within datacenters.
Configure, test, and troubleshoot software to ensure upkeep within ITO standards.
Provide back end phone system support relating to connectivity and configuration.
Provide input to determine budgeting needs for purchasing new equipment including, hardware for virtual servers, storage space, phone equipment, hubs, switches and related technical equipment.
Back up systems/databases, file shares and email accounts and respond to requests to restore data as needed.
Create and update technical and/ or procedural documentation on the portal (SharePoint).
Actively monitor the global Infrastructure team ticket queue and assign tickets to the correct team member within a specified time frame, ensuring adherence to SLAs (service level agreements).
Stay updated on network related technologies and make recommendations for hardware and software products to the team for review.
Work with software/hardware vendors on contract renewals, updates and issues.
Provide training and knowledge sharing to new team members, ensuring instructions are clearly explained and understood.
Proactively communicates with upper management to provide updates and report issues in a timely manner.
Works with manager in completing own annual goal setting and performance review in a timely manner.
Participate in ad-hoc IT Operations related projects or assignments, as needed.