IT Operations and Support Intern Summer 2026

Amplifon•Waco, TX

About The Position

The IT Operations and Support Intern position is a 10-week paid internship program designed to provide you with hands on experience that aligns with your interests and skillsets. Throughout your internship you will have the opportunity to work on real-world projects to gain practical skills, industry knowledge, and contribute to projects that directly impact the business. In addition, you will gain exposure to our senior leadership through various networking opportunities and participate in team building activities with other interns. To support your professional development, you will also have access to workshops designed to help you develop professional skills and you will be assigned a mentor in an area of interest to help you along the way. Join us this summer and AMP up your career. The IT Operations and Support Intern position is the perfect opportunity to amp up your career if you have a mind for partnering with Amplifon's business partners to deliver process, data and technology solutions. You will work with internal customers, business operational teams, and third-party software providers to understand, analyze and present recommended improvements to our current technical solutions.

Requirements

Pursuing a bachelor's degree in Information systems, Computer Science, Data Analytics or related field.
Current Sophomore, Junior, or Senior graduation date between May/June 2027 - 2029
Ability to conduct research into systems and data issues
Proficient in Microsoft Excel, Visio, PowerPoint and other Microsoft Office tools
Ability to travel within 3 hours of central office in Waco, TX
Analytical and interpersonal skills
Organized and detail oriented
Problem-solving abilities; ability to make decisions using good judgment
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

Responsibilities

Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems.
Troubleshoot and resolve hardware, software, and network issues
Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary
Install, configure, and maintain workstations, printers, and other peripherals
Log, track, and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira.
Document troubleshooting steps, solutions, and recurring issues in a knowledge base
Visiting onsite location (within 3hrs) for troubleshooting and training
Designing and executing test cases to identify and report software defects, ensuring functionality, usability
Help create technical specifications and test plans from business requirements
Assist in planning, preparation, execution and control of system integrations testing and end user systems acceptance testing
Partner across functions to achieve testing results/execution