IT Operations and Enablement Specialist

ModMed•Boca Raton, FL

8d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is seeking an IT Operations Specialist who will be responsible for the end-to-end employee lifecycle logistics, from hardware procurement to day 1 productivity. They manage the physical provisioning of workstations and the logical assignment of Okta security groups, ensuring every new hire has the assets and access required for their specific role.

Requirements

Bachelor's degree in MIS, BIS or IT
1-2 years of experience in a high growth IT Operations environment.
Global logistical readiness, advanced skills in strategic sourcing and enterprise-level vendor management, identity lifecycle management, role-based access templates management, high-volume hardware refresh projects.
Holds themself and others accountable to deliver successful outcomes.
Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges.
Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.
Actively contributes to our culture to keep this company awesome, acts with a values-first mentality, embraces differences, and creates a sense of belonging for all.
Builds strong, positive relationships (internally and externally) and delivers customer-centric solutions.
Consistently achieves quality results, overcomes obstacles, and inspires others to do the same.

Nice To Haves

Project management/process improvement certifications (ITIL, Six Sigma, PMP or IAITAM certifications).
Business savvy to identify cost-saving opportunities and provide executive-level reporting on the efficiency of the IT Ops engine.

Responsibilities

Global Onboarding & Orientation: Conduct IT orientations for new hires; manage the "Day 1" technical experience to ensure immediate productivity.
Procurement & PO Management: Execute the purchase of workstations and accessories; manage the submission and tracking of POs.
Asset & Inventory Governance: Maintain the physical inventory of workstations and accessories; lead the workstation "Refresh" and "Swap" programs to ensure hardware reliability.
Logical Access Provisioning: Place new hires into appropriate Okta groups and role templates based on departmental requirements to ensure secure, immediate access.
Hardware Staging & Shipping: Prepare, configure, and ship workstations to remote and onsite employees, ensuring zero-damage logistics.
Vendor & Supply Chain Coordination: Act as the primary point of contact for hardware vendors to ensure consistent supply and competitive pricing.

Benefits

United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.