IT Operations Analyst
About The Position
As an IT Operations Analyst, you will administer the day-to-day purchasing and record-keeping operations of products and services on behalf of IT Services. YOUR IMPACT The essential functions of this position include, but are not limited to, the following: Manage the life cycle of the telco / datacenter invoices from receipt to submission to Accounts Payable for payment (this includes review / audit of invoice charges based on contracted rates) Track telco / datacenter spend ensuring it aligns with the current fiscal year's budget which includes providing IT Management with periodic budget-related reports Manage the datacenter contracts - facilitate the renewal process by engaging the Contracts Team, vendor, and Business Unit owners Submit requests for circuit quotes to telco vendors and negotiate for competitive pricing Provide back-up support to the Network Team which includes placing / tracking circuit orders (move, add, change, and disconnect) Manage the mobile devices which includes billing, inventory, requests, and shipping Assist in the management of telco equipment assets
Requirements
- Bachelor's degree or equivalent professional experience preferred
- Minimum 3+ years of experience supporting operations and/or IT functions
- At least 1 year of experience managing telco orders, projects, and support
- Exceptional organizational skills with strong attention to detail
- Solid quantitative and analytical capabilities
- Proven ability to manage small projects and coordinate team efforts
- Strong multitasking skills with the ability to independently follow up on a wide range of issues
- Experience coordinating equipment procurement, tracking purchases, and managing invoicing
- Working knowledge of computers, IT hardware, and related equipment
- Effective written and verbal communication skills
- Proficient in Microsoft Office, Project, internet tools, and email platforms
- Comfortable performing keyboard-intensive tasks for up to 90% of the workday
Responsibilities
- Manage the life cycle of the telco / datacenter invoices from receipt to submission to Accounts Payable for payment (this includes review / audit of invoice charges based on contracted rates)
- Track telco / datacenter spend ensuring it aligns with the current fiscal year's budget which includes providing IT Management with periodic budget-related reports
- Manage the datacenter contracts - facilitate the renewal process by engaging the Contracts Team, vendor, and Business Unit owners
- Submit requests for circuit quotes to telco vendors and negotiate for competitive pricing
- Provide back-up support to the Network Team which includes placing / tracking circuit orders (move, add, change, and disconnect)
- Manage the mobile devices which includes billing, inventory, requests, and shipping
- Assist in the management of telco equipment assets
Benefits
- ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
- Details of participation in these benefit plans will be provided if an offer of employment is extended.
- ePlus Benefits highlights can be viewed here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
