Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA’s Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation’s skies safe and connected. We’re looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world’s most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won’t just support the mission — you’ll define it. Help shape the future of U.S. airspace safety and efficiency. We are seeking a IT Operations Analyst to join our team of qualified, diverse individuals. The ideal candidate will ensure the availability, performance, and security of IT infrastructure and applications that enable FAA’s mission-critical operations. This position offers an excellent opportunity to gain in-depth experience in federal contracting while supporting high-visibility aviation programs. In this position, you will: leverage deep expertise in IT service management (ITSM), operations analysis, and systems integration to guide FAA modernization initiatives, optimize IT workflows, and reduce operational risk. Proven ability to conduct trend analysis and predictive modeling for IT operations. Analyze, optimize, and manage IT systems performance, availability, and capacity planning. Oversee implementation and monitoring of IT service management (ITSM) processes. Lead development of incident, problem, and change management workflows to improve IT reliability. Collaborate with cybersecurity teams to ensure operational alignment with NIST RMF, FISMA, and Zero Trust requirements. Provide technical oversight of infrastructure, applications, and enterprise IT environments. Develop and report on KPIs and performance metrics to FAA leadership. Lead root cause analysis and post-incident reviews, implementing corrective actions. Ensure IT operations support modernization programs and NextGen initiatives seamlessly. Mentor junior analysts and provide guidance on IT operations best practices. Why This Role Matters The FAA is the cornerstone of aviation safety and innovation As an IT Operations Analyst you will ensure FAA systems run efficiently, securely, and without disruption—directly supporting air traffic safety, modernization programs, and federal compliance. Your leadership will shape how IT operations scale to meet future aviation demands, ensuring the FAA remains the global standard for aviation safety and efficiency.