IT Operations Analyst - Night Shift
About The Position
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThis Analyst Role within the Command Center Operations (CCO) Night Shift monitors Application and Infrastructure alerting.Escalates outages to Incident Management and CTOC support staff.Validates change activity has been completed by communicating any open alerts with SMEs and CTOC support staff during checkouts.This role focuses on preventing faulty change activity and mitigating negative impact on company stakeholders and customer satisfaction.This role will also focus on maintaining onshore CVS Health governance over Accenture's accountability and responsiveness during weekend and off hours. Also, role will support mainframe activities that are not part of the scope of responsibilities with Accenture.Schedule: Must be able to work night shift : 6pm EST to 6am EST; Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday and Every other Saturday
Requirements
- 0-2 years experience preferably in IT customer service, product support, or production support.
- Must be able to work night shift : 6pm EST to 6am EST; Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday and Every other Saturday
Nice To Haves
- Demonstrated expertise in operating within corporate Data Center and or Command Center environments.
- Experience using an IT service management tool such as ServiceNow.
- Associates degree or equivalent experience.
Responsibilities
- Monitors Application and Infrastructure alerting.
- Escalates outages to Incident Management and CTOC support staff.
- Validates change activity has been completed by communicating any open alerts with SMEs and CTOC support staff during checkouts.
- Preventing faulty change activity and mitigating negative impact on company stakeholders and customer satisfaction.
- Maintaining onshore CVS Health governance over Accenture's accountability and responsiveness during weekend and off hours.
- Support mainframe activities that are not part of the scope of responsibilities with Accenture.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
