IT Operations Analyst

Lakeland•Huntsville, AL

About The Position

Lakeland Industries, Inc. is seeking an IT Analyst Company & Position Overview At Lakeland Industries, we're more than just a leader in the PPE sector—we're a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you're looking for a workplace that values creativity, teamwork, and purpose, you've found it. Scope Our IT Operations Analyst is a key player in ensuring smooth day-to-day technology operations across the organization. This role is ideal for a detail-oriented and service-driven professional who thrives in a fast-paced environment and enjoys solving problems that keep our business running efficiently. The IT Operations Analyst is responsible for managing and resolving IT service tickets, monitoring system performance, and supporting users across various platforms. They serve as the first line of defense for technical issues, working closely with internal teams to ensure timely and effective resolution. This role requires strong communication skills, a proactive mindset, and a commitment to delivering excellent internal customer service. If you're passionate about keeping systems running smoothly and helping teams stay productive, we'd love to have you on board.

Requirements

IT Degree or like Business Degree
Experience with virtual server and OS management, as well as network troubleshooting
Technical skills needed: 5-10 years of System Administrator experience
Active Directory administration, including Security Groups and Group Policy
SharePoint configuration and management experience
Azure, M365 and Exchange administration
VMWare and vCenter experience
Veeam backup, and SAN storage experience
Windows server and desktop operating systems
Firewall and switch configuration, including VPN configuration
Experience setting up and managing disaster recovery sites.
Experience with perimeter hardening and monitoring.
Cyber Security experience, including managing multiple security applications

Responsibilities

Monitor and manage incoming IT service tickets, ensuring prompt response and resolution
Troubleshoot hardware, software, and network issues across the organization
Escalate complex issues to appropriate technical teams and follow through to resolution
Maintain documentation of incidents, solutions, and system changes
Support onboarding and offboarding processes, including account setup and access management
Collaborate with cross-functional teams to identify recurring issues and recommend process improvements
Assist in system updates, patches, and routine maintenance tasks
Provide proactive I.T. support and problem solving to Lakeland worldwide to ensure proper and efficient setup, configuration, operation, and maintenance of all I.T. systems and networks
Responsible for Active Directory administration; including OU and account management, group policy and security groups
Azure and M365 account management and email administration; including providing SharePoint administration, Teams support to users, and license management as needed
VMware administration, including implementation and maintenance of Virtual Servers, system updates, and managing backups.
Network management and troubleshooting, physical and virtual security applications, and Cyber Security software management
Provide end user support for all personnel and infrastructure.
Will work with resources for desktop support, network and system administrators, and vendors
The scope of this position includes: local user and datacenter support, remote office connectivity to the Lakeland corporate office, as well as I.T. support and system administration in remote locations.