IT Operations Analyst

Mesa Labs Career•Bozeman, MT

16h•$63,000 - $78,750

About The Position

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position. Base Compensation Range: $63,000 – $78,750 In addition, you qualify for: Annual bonus opportunity of 10% based on company performance Outstanding Benefits and Perks We are proud to offer a variety of benefits that meet the diverse needs of our employees: Eligible for benefits the first day of the month after you start Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts Company paid short term and long-term disability (unless covered by a state disability plan) Company paid life insurance and AD&D Flexible Time Off Policy Paid sick leave of 48 hours per calendar year Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1 Employee Wellness and Financial Assistance Resources through Cigna and NY Life Nine (9) paid company holidays per year This position supports Mesa's Corporate business. At Mesa Labs, we apply technical expertise and technological innovation to improve quality of life for patients, workers, and consumers worldwide. Our products and services directly impact the critical environments that advance medical breakthroughs, keep industry moving, and ensure the safety of products we use every day. Job Summary The IT Operations Analyst is responsible for monitoring, maintaining, and improving the organization’s IT infrastructure to ensure reliability, security, and efficiency. This role applies technical knowledge and analytical skills to resolve moderately complex issues, support critical systems, and optimize operations. The position works with limited supervision, collaborates across IT teams, and contributes to process improvements that enhance system performance and end

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
2 years of experience in IT operations, systems support, or related technical roles.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
Experience with server administration (Windows/Linux), virtualization, and cloud environments.
Familiarity with monitoring and ticketing tools (e.g., SolarWinds, ServiceNow, etc.).
Working knowledge of security practices, backup and recovery, and compliance requirements.
Strong problem-solving skills with the ability to diagnose and resolve moderately complex issues.
Effective communication and documentation skills.
Ability to work independently while contributing to team goals.

Responsibilities

Configure, maintain, and monitor network and server systems, including routers, switches, firewalls, and operating systems.
Apply system updates, patches, and configuration changes with minimal supervision.
Monitor performance metrics to identify trends and recommend improvements.
Respond to user and system issues, performing root cause analysis for recurring incidents.
Resolve moderately complex IT problems and escalate advanced issues to senior staff when needed.
Document incidents, solutions, and preventive measures in knowledge repositories.
Implement and monitor security protocols such as VPN, firewall rules, and intrusion detection.
Participate in system audits and support compliance with internal and external security requirements.
Contribute to business continuity and disaster recovery planning and testing.
Develop and maintain documentation for standard operating procedures, system configurations, and change management records.
Suggest improvements to workflows, tools, and automation opportunities to increase efficiency.
Provide training and knowledge sharing to junior staff and end-users.
Partner with cross-functional IT teams to ensure smooth delivery of technology services.
Translate technical information into clear guidance for non-technical stakeholders.
Participate actively in team meetings, projects, and process improvement initiatives.

Benefits

Annual bonus opportunity of 10% based on company performance
Eligible for benefits the first day of the month after you start
Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
Company paid short term and long-term disability (unless covered by a state disability plan)
Company paid life insurance and AD&D
Flexible Time Off Policy
Paid sick leave of 48 hours per calendar year
Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
Employee Wellness and Financial Assistance Resources through Cigna and NY Life
Nine (9) paid company holidays per year