IT Operations Analyst
About The Position
Our IT Operations Analyst is a key player in ensuring smooth day-to-day technology operations across the organization. This role is ideal for a detail-oriented and service-driven professional who thrives in a fast-paced environment and enjoys solving problems that keep our business running efficiently. The IT Operations Analyst is responsible for managing and resolving IT service tickets, monitoring system performance, and supporting users across various platforms. They serve as the first line of defense for technical issues, working closely with internal teams to ensure timely and effective resolution. This role requires strong communication skills, a proactive mindset, and a commitment to delivering excellent internal customer service. If you're passionate about keeping systems running smoothly and helping teams stay productive, we'd love to have you on board.
Requirements
- IT Degree or like Business Degree
- Experience with virtual server and OS management, as well as network troubleshooting
- Technical skills needed: 5-10 years of System Administrator experience
- Active Directory administration, including Security Groups and Group Policy
- SharePoint configuration and management experience
- Azure, M365 and Exchange administration
- VMWare and vCenter experience
- Veeam backup, and SAN storage experience
- Windows server and desktop operating systems
- Firewall and switch configuration, including VPN configuration
- Experience setting up and managing disaster recovery sites.
- Experience with perimeter hardening and monitoring.
- Cyber Security experience, including managing multiple security applications
Responsibilities
- Monitor and manage incoming IT service tickets, ensuring prompt response and resolution
- Troubleshoot hardware, software, and network issues across the organization
- Escalate complex issues to appropriate technical teams and follow through to resolution
- Maintain documentation of incidents, solutions, and system changes
- Support onboarding and offboarding processes, including account setup and access management
- Collaborate with cross-functional teams to identify recurring issues and recommend process improvements
- Assist in system updates, patches, and routine maintenance tasks
- Provide proactive I.T. support and problem solving to Lakeland worldwide to ensure proper and efficient setup, configuration, operation, and maintenance of all I.T. systems and networks
- Responsible for Active Directory administration; including OU and account management, group policy and security groups
- Azure and M365 account management and email administration; including providing SharePoint administration, Teams support to users, and license management as needed
- VMware administration, including implementation and maintenance of Virtual Servers, system updates, and managing backups.
- Network management and troubleshooting, physical and virtual security applications, and Cyber Security software management
- Provide end user support for all personnel and infrastructure.
- Will work with resources for desktop support, network and system administrators, and vendors
- The scope of this position includes: local user and datacenter support, remote office connectivity to the Lakeland corporate office, as well as I.T. support and system administration in remote locations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
