IT Operations Analyst

B.F. Saul Company • Bethesda, MD

4d • $85,000 - $110,000

About The Position

This position plays an integral part of the IT Operations function and covers a diverse set of responsibilities from TrustNet and DocuSign administration to system requirements gathering project management and AI governance.

Requirements

• Excellent written and oral communications skills.
• Self-starter with a strong initiative and ability to work independently.
• Project management and requirements documentation skills
• Strong analytical, problem solving, organizational, and interpersonal skills.
• Proficient at writing complex SQL requests in a timely manner
• Strong Office365 skills required specifically Excel, Teams. Familiarity with AI tools.
• Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements
• High attention to detail, excellent follow-through
• Bachelor’s degree in Computer Science, Information Technology, Finance or related field, or relevant IT Operations experience
• 5+ years of experience in the financial services industry and/or multiteam IT projects

Responsibilities

• Serve as Tier I-II Support Analyst for the TrustNet application, including user setup, access and application testing for system upgrades.
• Serve as administrator for the Docusign application, including user setup, access and training.
• Execute quality assurance activities, including performing testing for TrustNet Releases and data quality cleanups
• Prepare and generate training materials, test plans and reports when appropriate.
• Act as liaison with IT and vendors to communicate system requirements
• Improve and document IT operations processes
• Requirements gathering and project management as it relates to our application development roadmap. This includes working closely with different teams including client services, compliance, trading and investments to implement efficient processes and workflows. Proactively review current processes to identify areas for improvement and implement effective changes.
• AI governance. Working closely with Privacy and broader IT team oversee the AI governance process including inventory management and periodic quality assurance

Benefits

• Health/Medical Insurance including Dental and Vision
• 401(k) with company match
• Paid time off
• Bonus/Target Incentive
• Tuition Reimbursement
• Complimentary usage of modern in-house fitness center
• On-premise full-service dining center discounts
• Discounts via the company’s EAP
• Monthly Employee Recognition Programs
• Referral bonus
• Pre-tax transportation options
• Plus more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees