Helzberg Diamonds Headquarters-posted 3 months ago
Full-time • Mid Level
North Kansas City, MO
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

The Information Technology Department is responsible for the establishment and maintenance of a secure technology infrastructure to support the Product, People, Promotion, Place, and profit areas of Helzberg Diamonds. It accomplishes this through the design, development, and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business. The position involves implementing and maintaining a data center environment comprised of hardware, software, and telecommunication equipment in a secure facility that meets the needs of the business. The role includes recommending and acquiring state-of-the-art hardware, software, services, and telecommunications for the organization in a cost-effective manner, as well as managing a disaster recovery plan to ensure the ability to continue business operations in the event of a disaster.

  • Develop and manage application production schedules for all corporate support applications (i.e., Merchandise, Distribution, Human Resources, Inventory Control, Ecommerce, Stores and Finance).
  • Establish, manage, and report all SLA (service levels) for both the delivery of internal IT services as well as external services like telephone systems, network performance (including Store WAN), and production schedule applications delivery.
  • Manage the design and implementation of all communications services including voice, data and internet for the organization.
  • Maintain and enhance a secure and effective IT disaster recovery program, including policies, procedures, training and technical design.
  • Assist in the development of the annual operating and capital budgets for operations and telecommunications.
  • Work with the Information Security department in establishing the corporate data, network and applications security strategy and infrastructure.
  • Minimum of four years of experience in computer operations and/or technical support required.
  • Strong working knowledge of Windows computer servers, desktops and laptops, mid-range PC network environments and Wide Area Networks (WAN) required.
  • Knowledge of PC, internet technologies, and operations management software required.
  • Strong negotiation skills and previous supervisory experience preferred.
  • Knowledge of SQL Server database administration, telephone systems including phone mail systems, long distance and local phone services preferred.
  • Knowledge of disaster recovery and business continuity plans preferred.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service