IT/Network Analyst III

Tallahassee Memorial Healthcare • Tallahassee, FL

3d

About The Position

This position works as a member of the Technical Operations team to install, support and maintain server, storage and networking systems. Responsible for ensuring the server, network and storage environment is up to date with the most recent system patches and security updates. They ensure that all systems are monitored and plan for and respond to service outages and other problems. To be successful in this position one must be highly articulate with excellent verbal and written communication skills. This position requires working knowledge and experience in at least two the following areas: Windows Server Management, Active Directory, Server Virtualization, Exchange Administration, Storage Networks, Citrix, various UNIX OS (Linux , AIX) and Local Network Connectivity and Wide Area Connectivity. This position will be required to serve in an on-call rotation.

Requirements

• Minimum: Bachelor's Degree in Computer Science or related field.
• Behavioral Criteria: Human Resources may substitute Behavioral Criteria: directly related professional experience for required education on a 1:1 basis.
• Minimum: Four (4) years’ experience working within a Windows Server and an Active Directory environment, or a Cisco Systems networking infrastructure. Person must also have a minimum of one year experience working within at least two of the following disciplines; Windows Server Management, Server Virtualization, Citrix, Microsoft Exchange, System Center Configuration Manager, Storage Area Networks (SAN), Network Addressable Storage (NAS), and/or Local Area Networks and Wide Area Networks.
• Industry Certifications attained from one or more primary technology vendors; e.g. Cisco, Microsoft, Vmware, Citrix, EMC, IBM. One certification may be a credential from one or more industry credentialing vendors e.g. CompTia, etc.

Nice To Haves

• Strong experience with MECM, PowerShell, Intune, WSUS
• Strong understanding of Windows as an Operating System
• Ability to collaborate in a fast-paced environment
• Ability to troubleshoot complex issues
• Ability to converse with end users with patience and respect
• Ability to document processes, after-action reports
• Ability to train others

Responsibilities

• Software Deployment & Updates
• Package, test, and deploy applications and updates across enterprise environments
• Automate software installations and patching using MECM, Intune or 3rd party tools (ManageEngine)
• Set up and manage Software Center portal
• Operating System Deployment (OSD)
• Create and maintain task sequences for Windows OS
• Manage driver packages and OS images
• Push OS updates to onprem and remote environment
• System Monitoring & Reporting
• Monitor client health and system performance
• Generate compliance and deployment reports using reporting tools
• Report end of life / end of support applications
• Troubleshooting & Support
• Resolve issues related to agents, clients
• Work with team members to identify unresponsive workstations and force updates
• Provide Tier 2/3 support for endpoint management issues
• Infrastructure Management
• Maintain and upgrade MEMC/SCCM infrastructure
• Integrate with Active Directory, DNS, and other core services
• Help delineate endpoint management services between MECM to Intune
• Help transition scoped services to Intune

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees