IT Monitoring Specialist, TS/SCI with Polygraph

General Dynamics • Fort Belvoir, VA

51d • Onsite

About The Position

Job Summary: As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.

Key Responsibilities:

Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

Successful candidates are expected to have related experience and knowledge/understanding of:

Proven experience in IT monitoring, incident response, and troubleshooting.
Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.

Requirements

• Proven experience in IT monitoring, incident response, and troubleshooting.
• Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
• Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
• Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
• Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• CompTIA Security+ required.
• US Citizenship Required

Nice To Haves

• Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
• Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
• Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
• Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
• Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.

Responsibilities

• Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
• Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
• Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
• Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
• Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
• Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
• Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
• Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
• Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
• Continuous learning and professional development opportunities.
• Collaborative and inclusive work culture.
• Contribution to critical business operations and the chance to make a significant impact
• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees