IT Mobile/Desktop Support Technician
About The Position
The IT Mobile/Desktop Support Technician role supports and maintains technology, equipment, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all mobile; laptop; and desktop hardware and equipment while ensuring its optimal performance. Technicians also troubleshoot problem areas in a timely and accurate fashion as well as provide end user training and assistance where required. About the Schroer Group The Schroer Group is the parent organization of five family-owned, outcome-based companies, including Altercare Integrated Health Services, Absolute Health Services, Avalon Foodservice, Leverage Purchasing Group and Valor Health Plan. We are committed to delivering quality care to our patients and residents through skilled nursing, assisted living, outpatient rehabilitation, pharmacy, food distribution, group purchasing and Institutional Special Needs Insurance. The Schroer Group has been recognized by NorthCoast 99 for 18 years as one of the best places to work in Northeast Ohio. TSG Resources provides IT technical services for the Schroer Group family of companies.
Requirements
- Relevant experience in a similar technical role.
- Extensive knowledge of MS desktop operating systems and MS Office applications.
- Experience troubleshooting computer hardware and software systems.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Time management and problem-solving skills.
- Must have the ability to effectively communicate technical issues both internally and externally.
- Ability to work in fast paced team environment.
- Ability to lift standard computer equipment.
- Ability to work on-site in North Canton, Ohio
Nice To Haves
- Relevant IT certifications are a plus. (CompTIA A+/Network+; Microsoft MCSA/MCSE or Azure Role-Based Certifications).
- Bachelor's degree in computer science or related field is also a plus.
- 3-4 years of experience in a similar role.
Responsibilities
- Serve as the first point of contact for technology issues with hardware, software, network, web and mobile device related issues and requests.
- Work with end users to identify and deliver required PC service expectations.
- Provide training and support to end users and staff on computer operation and other issues.
- Install, image, configure, test, maintain, monitor, and troubleshoot end user workstation hardware; networked peripheral devices; printers; mobile devices; and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.
- Automate basic tasks.
- Improve existing workflows.
- Manage ticketing system workload and respond regarding mobile, desktop, and other hardware related problems.
- Maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
- If necessary, work with third-party support and PC equipment vendors.
- Performing other duties as assigned.
Benefits
- TSG offers competitive compensation and a wide range of employee benefits, including paid vacation accruals, health insurance, dental, vision, 401(k) with company match, and life insurance.
- PTO Policy: All full-time employees are eligible for paid time off after 90 days with the company; we offer 3 weeks PTO per year subject to accrual. We also offer paid time off for Jury Duty and for Bereavement leave.
- Health Insurance: We offer several health plan options for employees and their eligible dependents. We have an employee wellness program and we also offer an HSA option.
- Dental Insurance: We offer high and low dental plan options. The high plan includes orthodontic coverage.
- Voluntary Insurance Coverage: We offer voluntary Critical Illness Insurance, Hospital Indemnity Insurance, Group Accident Insurance, Life and AD&D Insurance, Disability Insurance, and other benefits. TSG provides Basic Life and AD&D coverage at no charge. We offer group pet insurance as well.
- 401(k) Profit Sharing Plan TSG offers eligible employees a contribution match. We offer Traditional and Roth 401k options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
