IT Manager

Rain•New York, NY

About The Position

We’re looking for our first IT Manager to own and evolve Rain’s internal technology and security foundation as we scale. Today, Rain is growing rapidly, driven by frequent onboarding, expanding tooling, and increasing security requirements. We operate in a sector that is actively targeted by malicious actors, so we need someone who can baseline security—bringing structure, best practices, and calm execution to a fast-moving environment. This role is both hands-on and strategic. You’ll manage day-to-day IT operations while also leading key security initiatives like access controls, device management, MFA, and audits across our internal tools. As Rain scales globally, you’ll design systems and processes that scale with the company. Reporting to the CTO, you’ll work cross-functionally to ensure employees have the tools they need to work effectively, without compromising security or compliance. This is a foundational role with significant ownership and the opportunity to shape how IT and security operate at Rain for years to come.

Requirements

Owner mindset – You take pride in being the person who “gets things done,” owning problems end-to-end and improving systems proactively
IT & Security fluent – You have strong hands-on experience in IT operations and are comfortable owning foundational security practices in a growing company
Operationally excellent – You thrive in environments with frequent onboarding, fast growth, and evolving needs, and you know how to build processes that scale
Technically fluent – Comfortable working with identity providers, MDM tools, access management systems, VPNs, and modern SaaS environments
Security-conscious – You think deeply about least privilege, access controls, and authentication, even when balancing speed and usability
Clear communicator – You can explain technical concepts simply, write clear documentation, and partner effectively with both technical and non-technical teams
Experienced – 4–7+ years in IT operations, systems administration, or similar roles, ideally at a hyper growth startup or fintech business

Nice To Haves

Experience being an early or first IT hire, building processes and foundations from scratch
Familiarity with security tooling and best practices (MDM, MFA, hardware keys, audits)
Experience supporting hybrid or in-office environments and office IT setups
Background working in fintech, crypto, Web3, or other regulated industries.
Exposure to compliance or audit preparation (SOC 2, ISO, etc.)

Responsibilities

Own IT operations end-to-end
Manage employee onboarding and offboarding, including laptops, device provisioning, access setup, and troubleshooting
Serve as the primary owner of Rain’s IT vendors and tooling (e.g., Deel IT, JumpCloud), ensuring smooth day-to-day operations and clear escalation paths
Coordinate device lifecycle management, including MDM enrollment, device returns, replacements, and inventory tracking
Support employees with day-to-day IT needs such as access issues, VPN support, and hardware troubleshooting
Build scalable access and identity management
Own identity and access management across tools, ensuring users have the right access at the right time
Design and maintain role-based access controls across core systems (e.g., Google Workspace, cloud tools, internal SaaS)
Audit and clean up existing permissions across tools, including 1Password vault access and admin roles
Raise Rain’s internal security posture
Manage security configurations across internal tools, including MFA enforcement, device policies, and authentication standards
Lead the rollout and management of hardware-based authentication (e.g., YubiKeys)
Define and document policies around device usage, access, and security best practices
Partner with Engineering and Security to identify gaps, improve controls, and prepare for future audits or compliance needs
Enable scale and automation
Improve and automate IT workflows using tools like JumpCloud (e.g., preconfigured apps, scripts, policies)
Ensure enterprise plans, licenses, and seat usage are managed efficiently across tools
Continuously evaluate and improve Rain’s internal IT and security stack as the company grows
Office and vendor coordination
Support new office setup and office IT needs, coordinating with external partners as needed
Act as the point person for IT-related vendor relationships, contracts, and negotiations

Benefits

Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

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