IT Manager

Texas Original•Bastrop, TX

About The Position

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes peopleâs lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives. Texas Original has an immediate opening for a capable, hardworking, team player to manage our organizationâs IT needs/requirements. Successful candidate will be stable, experienced, willing to work as a team and handle a variety of areas including desktop support for PC and Mac computers mostly in a Microsoft 365 environment; document management software; network maintenance and support; UCaaS phone system; security cameras; Access Control Systems; etc. To be successful in this position you will demonstrate a detailed knowledge of the industryâs best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems to ensure that computing systems and equipment are operating effectively and efficiently.

Requirements

Bachelorâs degree (or equivalent work experience)
5 years of IT experience
2 years of people management experience
2 vendor management experience
Experience in a PC and Mac-heavy environment
Network design, implementation and management experience
Familiarity with KPIâs, SLOs, and SLAs
Strong verbal and written communication skills
Is leading (or has recently led) the entire IT function for a company of similar size and complexity

Nice To Haves

Technical Certifications: Microsoft 365 Certified: Administrator Expert, Cisco Meraki Solutions Specialist (CMSS), or CompTIA Security+.
Project & Process Management: ITIL 4 Foundation (for service management/best practices) or PMP/CAPM (for managing satellite location deployments).

Responsibilities

Supervising/maintaining daily operations of network and IT infrastructure to include desktop support for PC and Mac computing environment
Manage relationship with 3rd party IT professionals (GCS Technologies)
Build strong, collaborative relationships with key partners across the company by communicating clearly and regularly and ensuring the IT function consistently provides best in class service
Aligning IT infrastructure with current and future business requirements and goals and creating a two-to-three-year roadmap with internal customers and executive leadership
Provide managerial oversight of company systems including Productivity and Security Suite which utilizes Microsoft 365, Network (Cisco Meraki), Chat (Teams), and Collaboration (Ring Central/Zoom/Teams).
Find opportunities for system optimization, redesign, or process improvement, AI implementation opportunities, including change and incident management.
Implement and maintain network, data, and communication system security, including access controls, endpoint protection, and monitoring, evaluating risk, developing network recovery and backup processes.
Establish and maintain a comprehensive IT inventory and asset management program covering hardware, software, licenses, and accessories. Ensure accurate documentation of device ownership, location, configuration, and warranty status.
Oversee secure decommissioning, data wiping, and disposal of retired equipment in accordance with company policies and regulatory requirements.
Assuring that IT activities are within the limits of applicable laws, codes, and regulations
Testing, troubleshooting, and adjusting information systems to operate effectively
Implementing security of the network, data and its storage and communication systems
Design Network drop layouts and infostructure for satellite locations
Partner with business leaders to evaluate, implement, and optimize enterprise applications and collaboration platforms.
Manage integrations between systems to ensure data accuracy, security, and efficiency.
Create and lead IT training, documentation, and knowledge-sharing initiatives to strengthen internal IT capabilities; establish IT policies, procedures, and standards to support consistency and compliance.
Define and report on IT performance metrics, including asset utilization, ticket resolution, system uptime, and security incidents.
Oversee on-site physical security technology across all company locations, including cameras, access control systems, and related infrastructure (Securitas, Vital Security, etc)
Manage and maintain security camera systems; retrieve, preserve, and provide video footage from all locations in response to incidents, investigations, audits, or leadership requests.
Serve as the primary IT point of contact for incident-related technical support, partnering with HR, Facilities, and executive leadership as needed.
Administer key fob and badge access systems for all locations, including provisioning, modifying, and revoking access based on role, location and employment status.
Maintain accurate access control and security system documentation, including user access logs, camera locations, retention schedules, and incident reports.