IT Manager

Baton•San Francisco, CA

28d•$200,000 - $250,000•Hybrid

About The Position

Baton is Ryder ’s in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy. We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world’s most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder. Baton’s mission : enable supply chain on autopilot. Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you’ll love it here. Baton operates as an independent subsidiary with our own technology stack (Google Workspace, Slack, AWS) while being part of Ryder's enterprise environment (Microsoft 365, Teams, Azure). We're looking for an IT Manager who can manage and improve our day-to-day systems while acting as a strategic bridge between Baton and Ryder's enterprise IT organization.

Requirements

Systems Administration Hands-on experience administering and automating Microsoft 365, Teams, and Azure environments
Enterprise IT Experience Demonstrated ability to navigate and influence large enterprise IT organizations, applying strong change-management practices and a user-centric approach
Security Awareness Experience operating enterprise systems with a clear understanding of access control, data protection, and risk tradeoffs
Technical Leadership Strong communication skills and ability to build trust with technical and non-technical stakeholders across organizational boundaries

Nice To Haves

Hands-on experience administering both Microsoft 365/Teams/Azure and Google Workspace/Slack/AWS environments and making them play well together
Experience with enterprise security and compliance
Experience with advanced IT automation using Python or similar languages
Experience with technology selection, writing business cases, and justifying technology decisions to leadership

Responsibilities

Manage and administer Baton's core IT systems including Google Workspace, Slack, AWS, related productivity tools, MDM, office A/V, and our office internet/WiFi
Develop and implement strategies for bridging Baton and Ryder systems where appropriate, including SSO, identity management, and cross-platform workflows
Act as primary technical liaison with Ryder's enterprise IT team, navigating policies, security requirements, and integration opportunities
Build relationships with Ryder IT leadership to advocate for Baton's needs while ensuring alignment with enterprise standards
Evaluate opportunities to migrate Baton systems to Ryder's enterprise platforms where it makes business and technical sense
Create and maintain policies, procedures, and documentation for Baton's IT environment that are aligned with Ryder’s security and compliance policies
Provide hands-on IT support to Baton employees
Identify opportunities for automation and integration, partnering with engineering teams as needed to execute on these opportunities