IT Manager

One80 Place•Charleston, SC

13d•Onsite

About The Position

The IT Manager is responsible for leading the Information Technology department and ensuring that all systems and infrastructure across One80 Place’s three campuses operate securely, efficiently, and effectively. This role plays a critical part in supporting a 24/7 service environment, enhancing organizational performance, and enabling staff to deliver high-quality services to clients. Exempt, In-Person Work

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field required
3–5 years of experience in infrastructure support (networks, servers, desktops, printers, vendors, databases, phones, security, and help desk troubleshooting)
Experience managing complex IT environments across multiple worksites
Strong problem-solving and analytical skills
Experience with project management and departmental budgeting
Excellent communication and people skills

Responsibilities

Oversee IT operations under the direction of the Operations Director, ensuring system reliability and efficiency in a 24/7 environment
Continuously evaluate and improve organizational IT systems to enhance service quality and operational effectiveness
Provide responsive, customer-focused support to staff, clients, volunteers, board members, and vendors, including individuals with limited technical skills
Foster a collaborative and innovative departmental culture
Manage installation, configuration, and maintenance of hardware, software, and network systems
Oversee server and network infrastructure, including backups and disaster recovery solutions
Partner with long-term IT vendors to ensure infrastructure security, integrity, and availability
Administer firewalls, antivirus software, system patches, password protocols, documentation, and security audits
Plan and execute IT projects, including infrastructure expansion (e.g., new worksite at 573 Meeting Street in 2025), software upgrades, and system improvements
Maintain and evaluate vendor relationships to support organizational needs
Assess emerging technologies and recommend adoption or upgrades
Collaborate with leadership to develop IT policies and procedures aligned with best practices
Develop and manage equipment inventory systems, including rotation and replacement planning
Provide staff training on IT best practices through individual and group sessions
Pursue continuing education on-the-job to advance IT knowledge and skills
Perform other duties as assigned