Information Technology - IT Manager

Three Rivers Casino•Florence, OR

48d•$85,080

About The Position

The IT Manager serves as the liaison between the business side and technical side of the organization, identifying needs, communicating findings, and making recommendations to the Director of MIS. They oversee the maintenance of essential IT operations including operating systems, security tools, applications, servers, email systems, hardware and software, and manage all levels of the IT department technical staff.

Requirements

Minimum age requirement for this position is 21 years old.
Must have a Bachelor's Degree in Computer Science and 3 years experience in information technology or the equivalent combination of education and experience.
2+ years experience in the supervision of a technical support team, preferably at a manager level.
A+, Network + and Security + Certifications and experience utilizing ITIL processes required.
General knowledge and ability sufficient to step in for all level ticketing system incidents to analyze, trouble shoot and resolve problems regarding hardware, software, servers, operating systems, and networking devices (switches, routers, firewalls).
In-depth knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint, and ability).
Comfort level using a wide range of diagnostic utilities.
Understanding of Team Member users and vendors connectivity needs and remote access tools.
Must have knowledge of EIA/TIA communication standards.
Must have ability to present ideas in user-friendly language to non-technical staff and end users.
Ability to understand and comply with PCIE and NIST requirements.
Strong understanding of the SQL and enterprise level relational database systems.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
Must be able to sit, stand and/or walk for up to 8 hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and /or move up to 60 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

Responsibilities

Manages all IT departmental staff.
Ensures continuous staff training and sufficient knowledge base to meet the ever-changing needs of IT operations.
Trains, mentors, and counsels' staff to ensure well rounded knowledge, top performance, and high morale.
Schedules, monitors, and evaluates staff performance and completes written performance appraisals.
Manages full cycle Service Desk operations including service level agreements, tracking and prioritization of service tickets, analyzing performance and documenting resolutions.
Analyzes performance of Service Desk activities identifying problem areas and revising procedures to deliver effective timely resolution to end users.
Analyzes department needs, identify vulnerabilities and boost productivity efficiency and accuracy to inform business decisions.
Prepares a variety of reports including cost benefit analysis, departmental workload, activity status, trends, and user training requirements.
Cross trains with Network Administrator to ensure sufficient knowledge base to provide coverage at all times.
Continuously analyzes venders to ensure the best value for company needs.
Manages and supports all applications installed on servers and workstations.
Ensures all software is licensed, registered, and retained in active license file.
Documents system changes for each application in the appropriate log.
Creates and maintains user accounts and appropriate access to network resources.
Monitors, tracks and documents network activity to maintain system performance.
Oversees backup and security procedures are followed and completed according to schedule.
Remain abreast of changes in network system software and hardware requirements, and recommend appropriate purchases.
Maintains voice/data networks and associate assemblies and upgrades as needed.
Assesses need for system reconfigurations based on request trends and make recommendations.
Tracks and maintains physical inventory of technological assets company wide.
Coordinates telecommunication infrastructure, maintenance, and testing.
Other duties as directed by management.