IT Manager

inKind • Austin, TX

12d • $120,000 - $135,000

About The Position

The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology. You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, and help desk support. As the company scales, you’ll help define processes, policies, and systems that improve reliability, security, and employee experience—while remaining close to the work yourself. This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck. Who You Are Operationally focused: You enjoy keeping systems running smoothly and improving them over time Hands-on and accountable: You’re comfortable owning IT issues end-to-end, from troubleshooting to resolution Detail-oriented: You understand that small operational details have outsized impact on employee experience Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed Service-minded: You view IT as a partner to the business, not just a support function

Requirements

• Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience
• 5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role
• Strong experience supporting a hybrid workforce across macOS and Windows environments
• Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
• Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
• Strong communication skills with a customer-service mindset

Nice To Haves

• Experience implementing or working within an IT Service Management (ITSM) framework
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
• ITIL v4 Foundation certification (or equivalent experience)
• Experience supporting teams in a startup or high-growth environment

Responsibilities

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
• Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV)
• Administer the organization’s identity and access management systems, including role- and group-based access controls
• Implement and maintain mobile device management (MDM) and corporate asset management programs
• Develop, document, and enforce IT policies, security practices, and acceptable use standards
• Support cybersecurity best practices related to endpoints, access controls, and employee tooling
• Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
• Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
• Track IT spend and support budgeting and forecasting as the company grows
• Help define IT processes, documentation, and standards as the organization scales
• Recruit, onboard, and manage future IT support staff as needed
• Continuously identify opportunities to improve reliability, security, and employee experience

Benefits

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees