IT Manager, Release Management

CVS Health•St. David's, MA

20h

About The Position

CVS Health is seeking a highly capable IT Manager – Release Management to lead the coordination and governance of enterprise technology releases across a large, highly distributed organization. This role is responsible for ensuring that software and infrastructure releases are delivered efficiently, safely, and with full transparency across engineering, infrastructure, product, and business teams under varied delivery models. The ideal candidate thrives in fast-paced, complex environments, can rapidly build situational awareness, and possesses the leadership presence to coordinate across teams at every level of the organization — from executive leadership to operational and technical teams. This role will play a critical part in strengthening the organization’s Release Management maturity, operational discipline, and enterprise visibility while identifying opportunities to improve efficiency, predictability, and risk transparency through automation, analytics, and process optimization. This role is also expected to demonstrate a strong desire to continuously learn and evolve, with a focus on emerging technologies such as AI, automation, and intelligent release orchestration. The ideal candidate is curious, forward-thinking, and motivated to explore how AI-driven insights and agent-based solutions can enhance Release Management efficiency, predictability, and decision-making. This role requires availability for approximately one weekend day per month to support critical activities, with flexible scheduling provided to adjust weekday hours to offset weekend work.

Requirements

6+ years of experience in Release Management, Change Management, or IT Operations coordination.
Strong understanding of ITIL Change and Release Management practices.
Experience operating in Agile, Waterfall, or hybrid delivery environments.
Experience coordinating enterprise-level releases across multiple teams or platforms.
Experience using ServiceNow ITSM for Change and Release Management.
Experience using Jira and Confluence for tracking delivery and documentation.
Excellent stakeholder management skills with the ability to mediate competing priorities.
Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices in Release Management and enterprise operations.
Experience identifying and developing automation opportunities that reduce manual coordination and enable self-service or self-managing release capabilities.
Ability to coordinate complex initiatives across technical teams, business stakeholders, and leadership.
Strong organizational and critical thinking skills.
Bachelor’s degree or equivalent work experience.

Nice To Haves

ITIL v4 Foundation Certification
Experience managing or leading Release Management functions or programs!
Experience supporting large-scale infrastructure or platform initiatives!
Familiarity with SharePoint collaboration platforms
Experience coordinating releases involving DevOps pipelines or CI/CD environments.
Experience working with GitLab or GitHub repositories.
Experience improving operational processes through automation or workflow optimization.
Experience or strong interest in AI-driven operational tools, automation, or agent-based solutions, including the ability to conceptualize or contribute to AI agents that support release coordination, impact assessment, or predictive analytics.

Responsibilities

Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
Maintain enterprise release calendars, deployment schedules, and maintenance windows.
Ensure alignment with Change Management governance and ITIL operational disciplines.
Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
Develop and maintain release templates, implementation frameworks, and operational playbooks.
Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
Promote continuous improvement within Release Management operations and processes.
Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents to improve release coordination, risk detection, and operational efficiency.
Continuously evaluate and adopt emerging tools and technologies, including AI-assisted analytics and agent-based solutions, to enhance release visibility, predictability, and enterprise decision-making.