IT Manager II

Blue Cross Blue Shield of Michigan • Detroit, MI

19d • Remote

About The Position

Manage the delivery of multiple services required to support the IT strategy. Collaborate with department directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas. Work with business unit managers and form alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification. Plan, implement, direct, and monitor IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand. Manage the development of enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise. Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. Manage designated processes and is accountable for ensuring that established processes are followed. Ensure efficient customer service to internal clients and external vendors. Ensure department works within budget guidelines; track and take appropriate steps to stay within budget. Establish measurable individual and team objectives that are aligned with business and organizational goals. Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.). Identify the roles, skills and knowledge required to achieve organization goals. Act as a change agent to implement and manage best practices within area of responsibility. Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business). Approve vendor contracts within budget authority. Provide advice to the vendor relationship decision-making and contract development processes. Anticipate and analyze trends in technology while assessing the emerging technologies impacts. Remote Work Permitted.

Requirements

• At Least a Bachelor’s degree in Computer Information Systems, Computer Science, or a closely related field of study and seven (7) years of experience as a IT Manager I, Systems Analyst Senior, Technology Solutions Architect, Senior Consultant, HRMS Analyst, Information Analyst, or closely related occupation.
• Employer will also accept nine (9) years of experience as a IT Manager I, Systems Analyst Senior, Technology Solutions Architect, Senior Consultant, HRMS Analyst, Information Analyst, or closely related occupation.
• 7 years of experience in the following: Upgrading vendor delivered on-premise Human Capital Management system for minor or major releases; Supporting all modules for an on-premise Human Capital Management system; Supporting payroll production processing for multiple companies for salaried and union employees with multiple master labor agreements; Developing and supporting file integrations from vendor delivered on-premise Human Capital Management system to IBM 360 Mainframe; and Developing and supporting file integrations from vendor delivered on premise Human Capital Management system to external companies;
• 6 years of experience in the following: IT infrastructure, architecture, application development and support, networks, and computer operations; and Applying multiple, time sensitive, vendor tax updates to Human Capital payroll system;
• 5 years of experience in the following: Supporting open enrollment and life events with different benefits plans in an on-premise Human Capital Management system for employees both salaried and union with multiple master labor agreements; Maintaining Quick Address Software to validate employees addresses and determines benefit region eligibility; Designing, building and testing mass updating HR data for employees in multiple companies for salaried and union employees with multiple master labor agreements; Setting up, testing and managing W2s for all employees for multiple companies both salaried and union employees with multiple master labor agreements; and Synchronizing HR data in an external recruiting application and an on-premises Human Capital Management system for Salaried and Union employees with multiple master labor agreements;
• Any amount of experience in the following: Designing, building and testing the automation of global transfers within multiple companies for employees both salaried and union with multiple master labor agreements; Leading, configuring and implementation of self service in on-premise Human Capital Management system for pay advices, direct deposit, federal, state and local tax forms, W2s, and W2cs for multiple companies both Salaried and Union employees with multiple master labor agreements; Building and implementing a custom time reporting solution for employees to use self service in current on-premise Human Capital Management and ensuring that data is integrated into Payroll processing for multiple companies both Salaried and Union employees with multiple master labor agreements; Designing, building and implementing a combined paid Time off plan benefit plans for union employees with multiple master labor agreements; and Designing, building and implementing non-bargaining employee paid time off policy to accrue and use time in advance of earning it in the current year.

Responsibilities

• Manage the delivery of multiple services required to support the IT strategy.
• Collaborate with department directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas.
• Work with business unit managers and form alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification.
• Plan, implement, direct, and monitor IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation.
• Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand.
• Manage the development of enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage designated processes and is accountable for ensuring that established processes are followed.
• Ensure efficient customer service to internal clients and external vendors.
• Ensure department works within budget guidelines; track and take appropriate steps to stay within budget.
• Establish measurable individual and team objectives that are aligned with business and organizational goals.
• Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.).
• Identify the roles, skills and knowledge required to achieve organization goals.
• Act as a change agent to implement and manage best practices within area of responsibility.
• Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
• Approve vendor contracts within budget authority.
• Provide advice to the vendor relationship decision-making and contract development processes.
• Anticipate and analyze trends in technology while assessing the emerging technologies impacts.

Benefits

• employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits.
• Blue Cross Blue Shield of Michigan operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees