IT Manager I - Applications

Commerce Bank•Kansas City, MO

18d•Hybrid

About The Position

The main purpose of this job is to lead practices to eliminate work through automation, proactive identification of impacting issues, including iterative improvement to both quality and stability as a part of the daily work Responsibilities include the leadership and management of the Wealth Management, Commerce Financial Advisors and Capital Markets Application Team. The manager will be responsible to create a culture that provides timely performance feedback, mentorship needed to learn and grow team members, collaboration, partnership with business owners and highly responsive/effective team. The manager will lead practices to eliminate work through automation, proactive identification of impacting issues, including iterative improvement to both quality and stability as a part of the daily work. As the manager you must be comfortable with retrospective learning along with being a champion of change as needed. The manager will engage in and improve the whole lifecycle of services—from inception, through deployment, operation, and refinement. They will support services through activities such as system design consulting, integrating software and frameworks, automation creation, testing, capacity planning and implementation reviews. They will maintain stability by measuring and monitoring availability, latency, and overall system health. The manager will scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. They will strive to utilize technical skills to maintain optimal system efficiency, productivity, and reliability. The manager will practice sustainable incident response.

Requirements

Strong knowledge of SQL Server and related database design., including knowledge of best practices
Extensive background in full stack development (preferably in a C# environment)
Ability be action orientated and enthusiastic in an Agile based work style while responding efficiently and effectively in a fast-paced dynamic environment
Effective vendor management skills and ability to build strong working relationships
Ability to communicate confidently and concisely (written and spoken) to both technologists and non-technologists with a strong commitment to outstanding customer service
Strong skill set in leading, integrating, installing, automating, testing, supporting and delivering solutions.
Ability to build a strong and effective team culture while being action oriented, high-energy, and enthusiastic
Proven budget management and problem-solving skills
Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree or equivalent combination of education and experience required
3+ years of experience in Agile implementation required
3+ years of leadership/supervisory experience required
Must be eligible to work in the US without sponsorship now or in the future.

Nice To Haves

3+ years of experience with Windows Server 2016 - 2019, SQL 2016 - 2019, ODBC, DB2 and Java preferred
3+ years of experience with Visual Studio, C#.NET, Business Objects, XML and Web Services preferred

Responsibilities

Engage in and improve the whole lifecycle of services—from inception, through deployment , operation, and refinement.
Support services through activities such as system design consulting, integrating software and frameworks, automation creation, testing, capacity planning and implementation reviews.
Maintain stability by measuring and monitoring availability, latency, and overall system health.
Identify and lead changes to enhance team approach to troubleshoot, resolve, apply workarounds, and ultimately apply a quality permanent solution to resolve any technical issue.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Utilize technical skills to maintain optimal system efficiency, productivity, and reliability.
Practice sustainable incident response.
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned