IT Manager, Hotel Systems and Applications

Auberge Resorts•Bethesda, MD

5d•$100,000 - $140,000

About The Position

The IT Applications Manager is responsible for the governance, optimization, and lifecycle management of Auberge's core hotel software systems. This role supports a portfolio of applications including PMS, POS, revenue management systems, procurement, finance, HR/people systems, and other essential operational platforms. This is a hybrid governance + hands-on role, balancing application expertise with roadmap ownership, vendor coordination, and cross-property alignment. The IT Applications Manager collaborates closely with the Project Management Team to support new hotel onboarding, transitions, and system readiness, while also contributing to ongoing improvements, enterprise roadmaps, and executive reporting.

Requirements

5-7 years of experience managing or supporting enterprise hotel applications (PMS, POS, finance, HRIS, or similar).
Strong understanding of hospitality operations and cross-departmental workflows.
Demonstrated ability to manage application lifecycle activities—including upgrades, releases, testing, and stakeholder communication.
Experience negotiating SOWs, managing escalations, or working alongside procurement on renewals.
Excellent communication and executive-ready presentation skills.
Strong analytical mindset with the ability to translate business needs into system enhancements or standards.
High organizational rigor with proven ability to manage multiple systems, stakeholders, and priorities simultaneously.

Nice To Haves

Experience working in a luxury hospitality environment or multi-property portfolio.
Background supporting ERP, CRM, or HR systems in a governance or administrative capacity.
Familiarity with integration frameworks, middleware concepts, or data governance.
Project management experience, especially in preopening or transition environments.
Certifications such as PMP, ITIL, or vendor-specific application credentials.

Responsibilities

Application Governance & Lifecycle Management
Serve as the central owner for governance, configuration standards, and lifecycle planning across core hotel applications.
Develop and maintain system roadmaps, upgrade cycles, and enhancement plans.
Ensure consistency of configurations, data structures, and operational processes across all properties.
Evaluate system changes, feature releases, and architectural impacts; coordinate implementation with property teams and application owners.
Partner with IT Operations to ensure system performance, stability, and alignment with enterprise standards.
Portfolio Oversight & Standards
Establish and maintain application governance frameworks, data standards, and cross-property best practices.
Ensure application owners across platforms follow consistent methodologies and controls.
Document standard operating procedures, system design principles, and configuration guidelines.
Lead working sessions with application owners to align on system changes, integrations, and business rules.
Vendor & Contract Support
Manage escalations with software vendors and implementation partners.
Participate in contract renewals, procurement cycles, and SOW negotiations.
Review vendor deliverables for quality, alignment with standards, and operational impact.
Provide input to ensure budget accuracy, forecasting, and long-term planning for system investments.
Cross-Functional Partnership
Collaborate with Talent & Culture, Finance, Operations, Revenue, and Property Leadership to understand system needs, ensure process alignment, and evaluate business impacts.
Work with the New Openings PM to support application readiness during new property launches and transitions.
Engage with IT Operations on integrated workflows, access management practices, and security alignment.
Executive-Level Reporting & Roadmap Communication
Provide concise, polished updates to senior leadership on application performance, roadmaps, risks, and upcoming releases.
Contribute to annual planning cycles and technology budgeting processes.
Create dashboards and structured reports summarizing status, priorities, and enterprise-wide readiness.
Issue Resolution & Continuous Improvement
Oversee complex application issues, system defects, and recurring problem patterns.
Identify opportunities for process improvement, automation, or system optimization across the portfolio.
Ensure that lessons learned from openings, upgrades, and incidents are incorporated into future governance.