IT Manager – ERP Application Service Maintenance

Johnson & Johnson•Raritan, NJ

1d•$151,000 - $174,000

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Technology Product & Platform Management Job Sub Function: Platform/Cloud Engineering Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Employer: Johnson & Johnson Services, Inc. Job Title: IT Manager – ERP Application Service Maintenance Job Code: A011.8560 Job Location: Raritan, NJ Job Type: Full-Time Rate of Pay: $151,000 - $174,000/year Job Duties: Service Level Management, Application & Technology Portfolio Management, Incident/Problem/Change Management, Knowledge Management, Compliance Activities, and Continuous Service Improvement. End-to-End experience of customers and how systems perform using industry-leading tools and approaches. Support the SAP ERP Application maintenance of all S/4 HANA, SAP BW/4HANA, SAP ECC Global Finance Business services. Improve IT Product quality by focusing on preventative measures through automation. Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets. Full SLM Lifecycle (Creating SLAs/OLAs/Contracts, Defining Service Level Requirements, Monitoring & Reporting on Service Levels, Performing Service Level Reviews) including CSI initiatives that improve service. Review generated forecast, pricing, and billing with partners/customers. Educate partners and users on how to engage with Application Management (AM) (portfolio changes, request catalog, etc.). Manage NC/CAPA. Manage and maintain the portfolio of business applications under AM support and ensure CMDB data accuracy. Perform impact assessment and high-level cost estimate. Oversee Incident Management and drive solutions to build stronger more reliable SAP-Corporate Finance Business Services. Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams. Monitor progress on the resolution of errors, manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification. Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing).

Requirements

Employer will accept a Bachelor's degree in Computer Science, Information Technology, Computer Applications, or related field and 7 years of experience in the job offered or in an IT Manager – ERP Application Service Maintenance-related occupation.

Responsibilities

Service Level Management
Application & Technology Portfolio Management
Incident/Problem/Change Management
Knowledge Management
Compliance Activities
Continuous Service Improvement
Support the SAP ERP Application maintenance of all S/4 HANA, SAP BW/4HANA, SAP ECC Global Finance Business services
Improve IT Product quality by focusing on preventative measures through automation
Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets
Full SLM Lifecycle (Creating SLAs/OLAs/Contracts, Defining Service Level Requirements, Monitoring & Reporting on Service Levels, Performing Service Level Reviews) including CSI initiatives that improve service
Review generated forecast, pricing, and billing with partners/customers
Educate partners and users on how to engage with Application Management (AM) (portfolio changes, request catalog, etc.)
Manage NC/CAPA
Manage and maintain the portfolio of business applications under AM support and ensure CMDB data accuracy
Perform impact assessment and high-level cost estimate
Oversee Incident Management and drive solutions to build stronger more reliable SAP-Corporate Finance Business Services
Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams
Monitor progress on the resolution of errors, manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification
Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing)

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits