IT Manager Client Engineering and Endpoint Platforms
About The Position
The purpose of the Digital Workplace Client Engineering Services Team Lead is to ensure the streamlined operation of the team is in alignment with the business objectives of the Global Client Engineering & Mobile Platform Group and the Digital Workplace Services Department. This individual will plan, coordinate, and direct the activities of the Team, with a focus on client engineering and various endpoint standards, platforms and solutions. The Team Lead for Digital Workplace Client Engineering Services oversees the management of regional digital workplace client platforms, ensuring their reliability, performance, and user satisfaction, and must stay abreast of emerging technologies and best practices. Responsibilities include Windows Client Platform, Device Management Platform (Intune, Group Policy, Licensing Servers, etc), End User Device Strategy & Design, Client Engineering Support, Endpoint Standards, and Communication. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective processes and technology solutions and/or services for all aspects of the organization.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field of study and/or equivalent relevant work experience
- At least 8 or more years of relevant IT work experience
- 1 to 2 years of supervisory experience managing professionals and leading groups.
- Endpoint Management (On-Prem / Cloud) Based Product experience. Certifications highly desirable.
- Knowledge and experience in Endpoint technologies (e.g. - Intune, device management, etc) for large Enterprise company (with at least 1000 or more users)
- Management experience leading team deploying and supporting endpoint technologies.
- Roadmap planning and budget planning.
- Experience collaborating across Global and Regional IT organizations, business partners and stakeholders.
- Leadership, team building, and management skills.
- Strong understanding of the organization’s goals and objectives and to drive Digital Workplace Client Engineering Services innovation
- Establishing collaborative business user and IT relationships across the company.
- Highly self-motivated and independent.
- Excellent verbal and written communication skills
- Understanding of project management principles.
Responsibilities
- Work together with the Group Lead to provide input for the direction and vision of Digital Unit, the Division, Department, and Group. Contribute ideas and formulate the details on the execution of Division, Department, and Group strategy.
- Build global relationships and networks to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with global IT goals.
- Build and maintain a high-performing IT team by fostering associate development and long-term capability by teaching, coaching, and mentoring, integrated with consistent and effective individual performance management. Ensure the team is motivated, engaged, and inspired to achieve goals and objectives.
- Achieve the goals for the Digital Workplace Client Engineering Services Team as approved annually, including schedule, budget, and quality commitments.
- Advance end-user computing tools and capability within the global region. Align endpoint strategies with other strategies within the region (e.g., security and risk, data loss, compliance, record retention, collaboration, etc.).
- Serve as a technical leader in the area of end-user computing strategy and design.
Benefits
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Regional Bonus (when applicable)
- Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401(K) Plan with company match + additional contribution
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued learning
- Training and Development Programs
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Tuition Assistance & Student Loan Repayment
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
