IT Management Specialist

TekSynap•Richmond, VA

2d•Onsite

About The Position

We are seeking an IT Management Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

Requirements

Clearance: Must possess IT-III Non-Sensitive security clearance or Tier 1 (T1) at time of proposal submission.
Certifications: Must possess IT Infrastructure Library (ITIL) v3 (V3) certification
Experience: Minimum of two (2) years of practical industry, government, and/or consulting experience in information technology management.
Demonstrated IT project management experience using Microsoft Project and other project management tools.
Proven knowledge and experience managing IT services and strategies across enterprise environments.
Experience conducting IT benchmarking and implementing best practices for continuous improvement.
Proficiency in Microsoft Excel, Access, Word, PowerPoint, and SharePoint for data analysis, documentation, and reporting.
Demonstrated experience applying ITIL framework principles.

Responsibilities

Provide comprehensive project management support to an Information Technology (IT) organization implementing and sustaining a robust IT benchmarking capability.
Identify critical project tasks, manage meeting schedules, track suspense dates for action items, and prepare executive-level presentations and reports for senior J6 leadership.
Conduct IT benchmarking pre-assessment activities, including customer interviews, evaluation of pre-assessment questionnaires, and development of follow-up questions to support site visit interviews.
Provide on-site Benchmarking Assessment support, documenting comments, feedback, and observations during subject matter expert interviews, and generating comprehensive out-brief presentations for senior leadership.
Analyze and compile assessment data to develop final reports, including detailed observations, actionable recommendations, and alternatives for implementing best practices.
Track and report the status of assigned actions related to both best practice adoption and IT service improvement initiatives.
Develop, maintain, and deliver IT benchmarking standard operating procedures (SOPs), processes, templates, examples, checklists, tools, and policies to enhance and sustain the IT benchmarking program.
Plan, engineer, and oversee the installation of new IT infrastructure including wiring, fiber optics, and wireless network systems.
Provide ongoing maintenance and management support to ensure optimal system performance and minimal downtime through proactive monitoring, troubleshooting, and system upgrades.
Deliver IT cabling services and telecommunications infrastructure enhancements, including requirements for outside plant work and compliance with industry standards.
Install, configure, and maintain physical network infrastructure components such as cables, devices, and supporting hardware.
Oversee inventory, logistics, and material management to ensure efficient flow of IT and telecommunications products and materials.
Manage warehouse operations to maximize storage efficiency, enforce safety standards, and maintain an organized work environment.
Coordinate transportation and distribution, including planning inbound and outbound shipments, optimizing delivery routes, and ensuring timely product delivery.
Negotiate with carriers and vendors to secure favorable terms while maintaining cost efficiency and high-quality service levels.