IT Logistics Warehouse Lead

EOS•Newark, CA

1d•Onsite

About The Position

The IT Logistics Warehouse Lead is responsible for the day-to-day coordination and execution of IT logistics operations within a fast-paced, customer-focused environment. This role combines hands-on technical and inventory responsibilities with team leadership, process adherence, and performance management. The Lead serves as the primary escalation point for the team, ensures compliance with global SOPs, and drives operational excellence across inbound, processing, inventory, and outbound functions.

Requirements

3–5 years’ experience leading teams in a fast-paced or challenging operational environment.
Previous experience in logistics, warehousing, or IT asset management preferred.
Proven ability to deliver results against performance targets and KPIs.
Strong problem-solving skills with a hands-on approach.
Excellent written and verbal communication skills.
Strong time management skills and ability to make quick, informed decisions.
High level of accuracy, attention to detail, and data integrity.
Customer-focused mindset with a proactive service approach.
Self-starter with the ability to work independently and as part of a team.
Flexibility and adaptability to meet changing business needs
Proficiency with spreadsheets and performance metrics tracking.
Degree preferred but not required.

Nice To Haves

Leadership and team coordination
Operational execution and process adherence
Technical troubleshooting and repair awareness
Inventory control and logistics management
Communication and stakeholder engagement
Continuous improvement mindset

Responsibilities

Operational Leadership Lead daily IT logistics operations, ensuring performance across service, quality, accuracy, safety, and cost KPIs.
Take a hands-on approach while coordinating and delegating tasks across the team.
Act as the primary point of escalation for process, system, or operational issues.
Drive adherence to global SOPs and lead standard creation or updates when required.
Foster a positive team environment and support engagement, accountability, and performance.
Technical & Process Execution Diagnose and recommend cosmetic or OS repairs as required.
Troubleshoot internal systems and resolve operational issues.
Assist with inbound shipments, including receiving, inspection, and processing of equipment.
Oversee monthly cycle counts and inventory control activities.
Ensure all tasks are completed with a high level of quality, accuracy, and attention to detail.
Maintain data integrity across all systems and processes.
Performance & Administrative Responsibilities Manage timecards for all warehouse associates under direct supervision.
Provide daily performance reporting and updates to management.
Manage partner deadlines and ETAs related to provisioning and order completion.
Support preparation of reports and documentation for key stakeholders.
Customer & Cross-Functional Support Work closely with cross-functional teams to deliver the best possible service and cost outcomes.
Interact professionally with customers and internal partners.
Travel to customer sites within the region to support urgent or escalated requests when needed.
Continuous Improvement & Team Development Identify and implement waste reduction and process improvement initiatives.
Support talent development, cross-training, and capability building within the team.
Share best practices and contribute to best-in-class operational standards.