IT Lead, Product Analyst, Patient Experience

Johnson & Johnson•Titusville, NJ

3d•$94,000 - $151,800•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a IT Lead, Product Analyst, Patient Experience to be located in Titusville, NJ. The IT Lead is a key member of a patient experience team responsible for driving product insights, translating business and patient experience needs into actionable requirements, and enabling successful delivery of digital products that improve patient and provider interactions. This role serves as the connective tissue between business stakeholders, technology teams, and patient‑facing operations to ensure products deliver measurable value and frictionless experiences.

Requirements

Strong understanding of Agile frameworks and HPT ways of working.
Ability to break down complex processes into clear, testable requirements.
Experience working with CRM, patient engagement platforms, workflow systems, or healthcare digital solutions.
Familiarity with integrations, data flows, and downstream process impacts.
Clear and concise communicator, capable of engaging business leaders, engineers, and patient‑facing teams.
Problem-solving mindset with ability to work through ambiguity.
Skilled in partnership, conflict resolution, and expectation-setting within cross‑functional teams.
Highly organized and able to manage competing priorities in a fast-moving environment.
Bachelor’s degree in information technology, Computer Science, Business, or related field.
5+ years of experience in product analysis, business analysis, or related technical functional roles.
Demonstrated ability to operate within a product model.

Nice To Haves

Experience working in healthcare, pharmaceuticals, or regulated environments is preferred.
Familiarity with patient experience operations is a strong advantage.

Responsibilities

Serve as the primary partner to the Technical Product Owner (TPO) to shape product requirements and ensure alignment from the business to support provider and patient needs
Translate provider and patient experience insights into user stories with clear acceptance criteria in partnership with our business product owners.
Conduct requirement elicitation through interviews, patient journey mapping, workflow analysis, and feedback loops from patient‑facing teams.
Maintain and groom the product backlog in alignment with product vision, roadmap, and patient experience goals
Ensure traceability from requirements → development → testing → deployment.
Advocate for patient‑centered design, accessibility, clarity, and simplicity in all digital interactions.
Partner with business product owner, patient services, call center operations, field reimbursement, and Px leadership to incorporate real‑world pain points into the product backlog.
Use data, feedback, and operational metrics to measure patient experience outcomes and propose continuous improvements.
Actively participate in all Agile ceremonies (standups, sprint planning, refinements, demos).
Support production validation after releases, ensuring patient‑impacting features operate as intended.
Collaborate daily with engineering, QA, architecture, and business stakeholders to remove blockers and maintain delivery continuity.
Operate within the HPT model, collaborating closely with roles such as TPO, TPM, BPO, BA, PM and vendor delivery team
Ensure alignment with enterprise standards, compliance expectations, and patient privacy considerations.
Support vendor and partner teams with requirement clarity, testing support, and release readiness activities.
Track KPIs tied to product health, patient experience, workflow efficiency, and business outcomes.
Provide insights to the TPO to influence prioritization based on value delivery and impact to patient experience.
Participate in sprint and quarterly reviews to communicate progress, outcomes, and learnings.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits