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The SER, Development & Testing team within the Electronic Health Record/Revenue Cycle Management (EHR/RCM) system division is seeking a Lead Analyst/Programmer to provide technical/architectural guidance and support for new and existing software solutions developed for EHR/RCM integrations and workflows, in collaboration with our vendor partner Palantir. The Lead Analyst/Programmer will serve as the primary point of contact for IT leadership, hospital administration, Palantir staff, and other internal stakeholders. Working in collaboration with a project manager, the Lead Analyst/Programmer will help drive conversations around resources, timelines, and priorities. The role will also build the support model, including structure, expectations, and Service Level Agreements. Accountable for project results and goals set by senior Mayo leadership and provides updates to IT leaders on long-term goal attainment. Directly oversees the activities of the members of the team assigned to the development and maintenance of software-based systems in the supported areas. Provides leadership for the design or selection of solutions, creates and/or implements cross-functional project teams (intact or virtual), and brings together the hardware, software, and personnel responsibilities for implementing solutions to support a customer area. Develops proposals that consider alternatives and business case, and gains needed institutional approvals utilizing strong understanding of financial concepts, business processes, continuous improvement, and organizational development. Works effectively across departmental organizations gaining consensus of stakeholders. Partners with customers to understand their business needs and insure the activities of the team meet their needs. Assists the Unit Head in personnel management and supervises staff on projects and assumes supervisory responsibilities for Unit/Division staff as assigned. Manages projects requiring substantial inter-organizational and intra-organizational coordination. Understands project management methodology and works effectively with Project Managers and the project management offices where appropriate. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May serve on institutional committees as member, assistant secretary, or secretary. May be required to provide 24/7 on-call support.
