IT Lab Systems Engineer

Zealand Pharma • Cambridge, MA

17h • Onsite

About The Position

As IT Lab Systems Engineer, the position serves as the primary IT resource for Zealand Pharma’s laboratory environment in Cambridge, Massachusetts. The role acts as a key interface between Research labs and the global IT organization, ensuring lab systems are sourced, implemented, supported, and continuously improved. With a strong focus on data security, compliance, and user experience, the position helps research teams stay productive while protecting critical data and systems.

Requirements

• Service-minded and structured, with the ability to translate lab needs into practical, secure IT solutions
• Strong collaboration skills across Research and IT, clear communication, and a hands-on approach to problem solving
• Comfort with ambiguity, prioritization, and continuous improvement in a dynamic lab environment
• Strong knowledge of lab IT systems (hardware and software) and end-to-end system lifecycle management
• Experience managing and securing large volumes of data, ensuring integrity, retention, and recoverability
• Solid understanding of cybersecurity risks and controls relevant to laboratory IT environments
• Demonstrated ability to manage IT projects (e.g., upgrades, implementations), delivering on time and within scope
• Ability to troubleshoot and resolve incidents efficiently, with strong documentation practices for systems and processes

Nice To Haves

• Familiarity with Microsoft Windows environments and enterprise tooling (e.g., Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune), networking basics, and patching

Responsibilities

• Act as the key interface between Research labs and the IT organization, ensuring alignment on priorities and solutions
• Oversee sourcing, installation, configuration, and maintenance of lab IT systems (hardware and software) in collaboration with Research and IT (Infrastructure & Security)
• Develop, together with Research, Infrastructure, Cloud, and Security, robust approaches for data retention, data security, and data restoration per system
• Establish performance monitoring approaches with Infrastructure and implement improvements to enhance reliability and efficiency
• Manage and document lab IT asset inventory and plan future lab IT needs together with Research
• Own vendor management for lab systems, including coordination, follow-up, and service quality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees