IT Junior System Administrator

Northern Nevada HOPES•Reno, NV

About The Position

The purpose of the IT Junior System Administrator role is to ensure the smooth and efficient operation of the HOPES organization's computer networks. The IT Junior System Administrator supports the maintenance and daily operation of the HOPES organization’s network infrastructure, including hardware, software, and communication systems, under the guidance of senior IT staff. This role assists in sustaining a secure, reliable, and high-performing network environment that enables seamless communication and data transfer across the organization while supporting security and compliance requirements. The IT Junior System Administrator assists in the management of information and telecommunication technology at the center, provides technical support to staff as directed, and escalates complex issues appropriately. HOPES has an integrated team model approach to patient care. Key areas of support include Help Desk Tickets, network maintenance, Virtual Machine support, and participation in server and infrastructure tasks as assigned. As quality is every employee’s responsibility, the IT Junior System Administrator is required to uphold all standards and policies, and participate in quality improvement processes and meetings. Systems that you will be working with: - Active Directory Management - Azure / 365 management - Group Policy configuration - Hyper-V Management - VMWare Management - Dell server experience (RAID, iDrac) - Exchange server management (On Premise) - Network Management (Subnets, VLANS, Fortigate Firewalls, VPN's) - VOIP - MS SQL - Windows Server 2019 - Unifi Network Management - WLAN / Radius Authentication You will have a high level of integrity and attention to detail and accuracy. You will be competent in collaboration with all levels of staff members, be able be a communication expert and influential. Finally, you will be able to effectively guide and develop staff. Are you passionate about helping others and looking to grow your career in a supportive, mission-driven environment? Join one of Northern Nevada's Best Places to Work – Northern Nevada HOPES! At HOPES, we’re more than just a healthcare provider — we’re a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community. Purpose-Driven Work Be part of a team that’s transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada. People-First Culture At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do. Career Growth & Development We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education. Exceptional Benefits 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program Click HERE to view a full list of benefits Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.

Requirements

High level of integrity and attention to detail and accuracy.
Competent in collaboration with all levels of staff members, be able be a communication expert and influential.
Effectively guide and develop staff.
Familiarity with LAN/WAN concepts preferred; equivalent coursework or hands-on exposure accepted
Knowledge of public health principles and practice, primarily health data privacy and security standards required
Knowledge of anti-virus, email and anti-spam systems required
Ability to effectively present information in small group situations to patients, Center staff, and the general public required
Willingness to learn required
Excellent interpersonal and written communication skills required
Familiarity with firewalls, switches and routers required

Nice To Haves

Experience with EMR and data management preferred
EMR experience preferred

Responsibilities

Ensure the smooth and efficient operation of the HOPES organization's computer networks.
Support the maintenance and daily operation of the HOPES organization’s network infrastructure, including hardware, software, and communication systems, under the guidance of senior IT staff.
Assist in sustaining a secure, reliable, and high-performing network environment that enables seamless communication and data transfer across the organization while supporting security and compliance requirements.
Assist in the management of information and telecommunication technology at the center
Provide technical support to staff as directed
Escalate complex issues appropriately.
Support Help Desk Tickets, network maintenance, Virtual Machine support, and participation in server and infrastructure tasks as assigned.
Uphold all standards and policies, and participate in quality improvement processes and meetings.