IT Internship

Lumbermen's • Grand Rapids, MI

55d • Onsite

About The Position

Located at our Corporate Office in Grand Rapids, the IT team supports our business through troubleshooting and resolving IT-related issues and ensuring Lumbermen’s business operates seamlessly. Day-to-day responsibilities include: Diagnosing, isolating, and resolving issues as they arise. Identifying and addressing user needs. Building, maintaining, upgrading, troubleshooting, re-imaging, and repairing computer systems. Maintaining network facilities in individual machines, such as drivers and settings of personal computers as well as printers and mobile devices. Configuring and maintaining software installations. Imaging, and issuing computers. Configuring, and issuing company-provided equipment. Desktop computers, printers, mobile devices, software deployment. This role will give you exposure to business systems along with exposure to all aspects of IT. You will also be a part of the support and troubleshooting for the help desk, which will offer valuable opportunities to expand your skill base and gain great experience. Ideal candidates are motivated, hungry to learn and grow, and open to trying new things. Come join a family-oriented team!

Requirements

• Pursuing a degree in an IT-related field
• Ability to adapt and thrive amidst changing priorities
• Ability to work independently or collaboratively as needed
• Ability to effectively prioritize and execute tasks
• Ability to meet deadlines
• Customer-focused approach
• Excellent verbal and written communication skills
• Ability to stay calm under pressure
• Excellent problem diagnosis and resolution skills
• Desire to learn and grow
• Willingness to assist where needed to support the team and the operation
• Windows OS and workstations

Nice To Haves

• Prior help desk experience preferred
• Zoom or other VOIP systems preferred
• Apple mobile devices preferred

Responsibilities

• Diagnosing, isolating, and resolving issues as they arise.
• Identifying and addressing user needs.
• Building, maintaining, upgrading, troubleshooting, re-imaging, and repairing computer systems.
• Maintaining network facilities in individual machines, such as drivers and settings of personal computers as well as printers and mobile devices.
• Configuring and maintaining software installations.
• Imaging, and issuing computers.
• Configuring, and issuing company-provided equipment.
• Desktop computers, printers, mobile devices, software deployment.
• Support and troubleshooting for the help desk

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees