IT Internship
About The Position
The IT Help Desk Intern reports directly to the Help Desk Manager and provides technical assistance and support to end users. This person also assists help desk technicians with ongoing support and maintenance of PC software and hardware in conformance with established Bank policies and procedures. Acts as a first tier help desk customer service and technical support. BankNewport’s Summer Internship Program will run June 1, 2026 – August 14, 2026 and will be located onsite in Middletown, RI. Actively participate in the BankNewport Summer Internship Program by assisting the department with various duties and tasks. At the culmination of the internship, the intern will create a final presentation to showcase the skills and knowledge acquired through the program.
Requirements
- Working knowledge of PC hardware, Windows operating systems, and Microsoft Office applications
- Strong customer service orientation and problem-solving skills
- Clear written and verbal communication skills
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Professional, dependable, and eager to learn
- High School Diploma/ GED Equivalent
- Currently pursuing a degree in Information Technology, Computer Science, or a related field
Nice To Haves
- Familiarity with Microsoft 365, Azure, and desktop applications preferred
Responsibilities
- Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
- Provides help desk customer service and technical support for all BankNewport systems and end user hardware.
- Answers and logs all support calls using ticket management system.
- Escalates to senior members of the help desk for appropriate assistance as needed.
- Coordinates with other team members to effectively troubleshoot issues.
- Responsible for ensuring all requests requiring equipment, and setup are completed.
- Coordinates and performs physical moves for users.
- Assist with maintaining and updating IT documentation
- Stay current with basic technology developments and best practices
- Perform additional duties as assigned to support IT operations
- Performs related and unrelated duties as may be required.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
Number of Employees
101-250 employees
