IT Internship

L.F. Driscoll • Tallahassee, FL

8d

About The Position

The IT Intern supports the organization’s technology environment by assisting
with desktop maintenance and internal systems support. This role provides
hands-on experience in end-user support, hardware and software troubleshooting,
and IT service operations while working closely with the IT team and service
desk.

Requirements

• working knowledge of Microsoft Windows 11 and the Microsoft O365 Suite
• hands-on experience imaging and configuring laptops and desktops (including operating systems and applications)
• demonstrated ability to troubleshoot and resolve common hardware, software, and peripheral issues such as printer installation and connectivity

Nice To Haves

• Experience supporting Active Directory (user account administration and password resets)
• familiarity with iOS device management

Responsibilities

• Monitor and triage service desk calls and ticket queues, provide hands-on end-user support by setting up, imaging, and configuring systems.
• Troubleshoot and resolve hardware, software, and peripheral issues in accordance with established procedures.
• Document and maintain support processes, collaborate with the global IT Helpdesk to investigate issues and implement solutions.
• Maintain accurate inventory records for hardware assets and software licenses.
• Perform other tasks and duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees