IT Internal Systems Administrator

ZOLL Medical Corporation•Atlanta, GA

2d•$75,000 - $75,000•Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Type Hybrid Job Summary The position will be responsible for handling a variety of projects to support and improve the organizations internally developed cloud platform. To be successful in this position, you must be able to handle both the professional level (i.e. support the US team with all IT issues) as well as apply ZOLL Itamar IT procedures and regulations in the day-to-day contact with customers. The position will report to the Director of Software Solutions.

Requirements

Bachelor's Degree in (computer science) preferred
Previous experience as a systems administrator required
Experience with enterprise software security reviews required
2 + years’ experience in software support required
Proven experience as IT support for at least 3 years required
Strong computer troubleshooting and critical thinking skills
Professional troubleshooting knowledge of windows in an enterprise setting
Strong understanding of computer security concepts
Ability to quickly adapt and respond to job, environmental, and industry changes.
Strong customer service skills, with excellent written & verbal communication skills.
Independent - can learn and gain new knowledge on their own.
Must be able to communicate effectively & maintain professional conduct.
Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision.
Able to work longer hours or after hours to support company needs if they arise.
Travel up to 10%.

Responsibilities

Serve as the first point of contact for ZOLL Itamar employees and customers seeking technical assistance.
Aid employees and customers in the use of our proprietary platforms.
Diagnose new issues and document findings.
Aid customers in pre-install planning process, security evaluations and deployment
Record events and problems and their resolution in IT task system.
Monitor cloud platform and report issues.
Perform routine preventative maintenance on equipment
Assist customers and field staff with periodic updates to locally installed software components.
Applying company’s IT regulations & procedures and monitoring compliance.
Responsible for communication solutions that involves IT.
Report relevant IT issues to company’s IT manager.
Comply with all policies and standards.
Any other job responsibilities as assigned by management.