IT Intern

Renaissance Lakewood • Lakewood, NJ

18h

About The Position

Key Responsibilities Provide first-level technical support to faculty, staff, or employees under supervision Respond to IT support requests via ticketing system, email, phone, or chat Assist with troubleshooting common hardware, software, and connectivity issues Support account-related requests such as password resets, access changes, and onboarding Help set up and configure laptops, desktops, mobile devices, and peripherals Document issues, resolutions, and procedures clearly in the ticketing system Escalate complex or unresolved issues to senior IT staff Assist with IT projects such as system upgrades, deployments, and inventory management Follow IT policies, security guidelines, and data protection standards What You’ll Learn How an enterprise IT help desk operates in a professional environment Hands-on experience with Windows/macOS, Microsoft 365, and Active Directory Foundational troubleshooting and problem-solving techniques Best practices for customer service and technical communication Exposure to cybersecurity awareness, endpoint management, and IT service management (ITSM)

Requirements

• Professional communication and interpersonal skills
• Analytical and problem-solving abilities
• Attention to detail and documentation
• Time management and reliability
• Team-oriented mindset

Nice To Haves

• Completion of introductory IT, networking, or systems courses
• Prior part-time work, campus IT job, or internship experience
• Familiarity with ticketing systems or remote support tools
• IT certifications in progress (CompTIA A+, Network+, Microsoft, etc.)

Responsibilities

• Provide first-level technical support to faculty, staff, or employees under supervision
• Respond to IT support requests via ticketing system, email, phone, or chat
• Assist with troubleshooting common hardware, software, and connectivity issues
• Support account-related requests such as password resets, access changes, and onboarding
• Help set up and configure laptops, desktops, mobile devices, and peripherals
• Document issues, resolutions, and procedures clearly in the ticketing system
• Escalate complex or unresolved issues to senior IT staff
• Assist with IT projects such as system upgrades, deployments, and inventory management
• Follow IT policies, security guidelines, and data protection standards

Benefits

• Paid internship
• Part-time during the academic year; full-time opportunities during breaks (if applicable)
• Flexible scheduling to accommodate class schedules
• Mentorship and shadowing opportunities with IT professionals
• Potential for extension or full-time consideration based on performance

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed