For-Credit Information Technology Intern (Summer 2026)
About The Position
This is NOT a remote position. Candidate MUST report to Hamilton Office every workday. Summary: The intern will provide administrative and office support to the Genesis Global Group (GGG) – Information Technology Department. Responsibilities include general clerical, receptionist (as needed), recruiting and other duties. Reporting to the Department Manager and/or others assigned, the intern will work effectively both independent and as part of a team. The IT Intern will provide technical support to the Genesis Global Group Group – Corporate IT Department. Responsibilities include managing multiple concurrent tasks while maintaining an appropriate attitude and composure.
Requirements
- Must be a current student in an accredited college
- Must be pursuing a major in IT or similar major, for which internship would be accepted for academic credit
- Have previous network support experience
- Ability to work with all levels of users, from novice to highly technical
- Must possess a professional, polished image through in-person and phone interaction
- Excellent organizational and communication skills (both written and verbal)
- Ability to work independently
- Excellent multi-tasking and organizational skills
- Ability to work in fast-paced environment and work well under stress
- Must be dependable, reliable and detail-oriented
- Ability to handle sensitive information and keep strictly confidential.
- Must be a collaborative team member of the Technology Department and be willing to put the time in to get the job done
- Please check with your school's Internship Coordinator BEFORE accepting the hiring offer to determine if this position satisfies the criteria for receiving academic credit.
Responsibilities
- Assist with answering Helpdesk calls, and managing the Helpdesk ticketing queue, from the headquarters and remote sites, along with documenting ticket resolutions
- Assist with printer, copier, scanner and fax machine maintenance
- Service various smartphone types including BlackBerry, Android, and iOS connected to corporate email
- Assist with maintaining, upgrading and troubleshooting LAN/WAN networks
- Traveling to remote sites to provide support, mostly 1mi distance
- Supporting remote access VPN users, with laptop, and phone issues
- Willingness to learn specialized software, (Docuware, Biscom, MAS2000, etc.)
- Performs other similar or related duties as required or assigned.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
