IT Intern - High School Student Program

G&J Pepsi-Cola Bottlers, Inc.•Columbus, OH

About The Position

The IT Support Intern provides end-user support by answering calls, resolving issues and providing exceptional customer service so the Company can achieve its sales and profitability goals. Performs preventative maintenance for PC hardware including antivirus updates, Windows updates, Microsoft Office updates and physical maintenance. Ensures proper inventory tracking and disposal of equipment. Ensures proper tracking of support issues and provides solution and ad-hoc training to users Works with IT Tier-3 engineers & project management for the completion of defined project tasks and deliverables Performs laptops, desktop, and hardware installs; works with management and corporate leadership on projects and priorities as directed. Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, Federal/State/Local laws). Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required.

Requirements

High School Senior
Microsoft Operating Systems
Microsoft Office Suite
Antivirus
Valid Driver’s License or demonstrable ability to gain access to worksites.
Knowledge of Microsoft-based software applications, desktop and server operating systems, network hardware and software systems.
Skill in: problem-solving, troubleshooting, organizing workflow and processes; internal customer service.
Ability to: work quickly and efficiently; multi-task; communicate effectively with internal customers and vendors; develop good working relationships.
Other functions, skills and abilities may also apply.
of IT disciplines including but not limited to technical architecture, Network, Office 365, unified Messaging, Unix/Linux, Virtualization, DHCP, Telecommunications Networks, Microsoft Active Directory, DNS, iSeries AS400, SQL Server, etc

Responsibilities

Provides end-user support by answering calls, resolving issues and providing exceptional customer service
Performs preventative maintenance for PC hardware including antivirus updates, Windows updates, Microsoft Office updates and physical maintenance.
Ensures proper inventory tracking and disposal of equipment.
Ensures proper tracking of support issues and provides solution and ad-hoc training to users
Works with IT Tier-3 engineers & project management for the completion of defined project tasks and deliverables
Performs laptops, desktop, and hardware installs
Works with management and corporate leadership on projects and priorities as directed.
Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, Federal/State/Local laws).
Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
Performs other related duties as required.