IT Intern
About The Position
ABOUT Common Sense Media is a nonprofit organization giving kids, families, and schools the tools to make informed choices about media and technology. Families know us for our independent, age-based reviews of movies, TV shows, books, games, podcasts, and apps. Educators use our free curriculum and resources to plan lessons and integrate technology into their teaching practice. At our core, we are a children's advocacy group. We draw on original research, industry expertise, and community partnerships to advocate for laws and policies that help kids thrive. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to thrive. We hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We offer a hybrid work model that combines at least 3 days in-office work and remote work opportunities, balancing operational effectiveness and collaboration. SCOPE We're seeking a motivated and detail-oriented summer IT Intern to support our Information Technology team. This internship is ideal for a student interested in IT operations, back-end systems, and process improvement, with a strong commitment to providing excellent internal customer support. This is a hands-on opportunity to learn how IT powers a mission-driven organization while gaining real-world experience in technical support, documentation, and operational workflows.
Requirements
- A rising junior or senior pursuing a bachelor's degree in IT, computer science, information systems, or a related field (master's in IT or related field preferred).
- Strengths in process, procedure, and technical documentation writing.
- Interested in back-end IT operations, systems support, and improving internal workflows.
- Customer service-minded, with a helpful and professional approach to supporting staff.
- Detail-oriented, organized, and dependable, with strong follow-through.
- Comfortable working in both Mac and Windows environments.
- Able to troubleshoot common workplace tools (Slack, Zoom, Google Workspace, Asana, etc.).
- Collaborative, curious, and eager to learn in a fast-paced, mission-driven environment.
Nice To Haves
- Previous help desk or technical support experience is a plus (including remote support).
Responsibilities
- Support day-to-day IT operations for a dynamic organization.
- Assist with back-end technical workflows, system administration, and service processes.
- Help install, configure, and deploy Apple MacBook laptops and peripherals.
- Troubleshoot and support common workplace tools (Slack, Zoom, Google Workspace, Asana, etc.).
- Provide responsive, friendly support to staff with a customer service-first approach.
- Document procedures, create how-to guides, and improve internal knowledge resources.
- Participate in special projects such as:
- Improving IT onboarding/offboarding workflows.
- Supporting automation and systems optimization efforts.
- Assisting with evaluation and rollout of new tools or infrastructure.
- Collaborating with IT staff on operational improvements and ongoing support needs.
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What This Job Offers
Career Level
Intern
