IT Intern

Altru Health System • Grand Forks, ND

1d • $20 - $30 • Onsite

About The Position

Everything we do is underscored by a why — and that why is one another. Location: Altru Clinic 1300 S. Columbia Rd. Grand Forks, ND 58201 Pay Range: $19.76 - $29.64 Summary: The IT Service Analyst is responsible for responding to customer needs relating to IT equipment and software issues and IT service requests. Acts as the primary point of contact for customer service issues and requests. First level IT support and provide technical assistance for incoming calls and tickets related to computer systems, software, hardware, and the phone system. Document and manage calls in our ticketing system. Takes responsibility for issues or requests and ensures that proper resources are deployed, and a resolution or fulfillment is provided. Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another. At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. At Altru, everything we do is underscored by a why—and that why is one another. We believe in the power of community and the difference we can make together. As the trusted healthcare provider in our region, we’re driven by a commitment to quality care and creating a supportive environment where every team member can thrive. Here, you’ll have opportunities to advance your skills, work with the latest technologies, and experience the fulfillment that comes from giving back—taking your career wherever you want it to go. Join our team and be part of a small community with a big heart.

Requirements

• Driver's License with Acceptable Driving Record | Drivers License - Current State Licensed | Prior to Start Date | HR Primary Sources
• Preferred: Associates - Computer and Information Science- OR -Associates - Related Field
• Required: An equivalent combination of education and experience
• Related Experience
• This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Responsibilities

• Provides phone queue coverage.
• Escalates/transfers incidents, tasks, and service requests to appropriate individuals/parties as determined by current processes and procedures.
• Fulfills customer requests in an effective, efficient, and acceptable fashion.
• Troubleshoots and resolves issues in an appropriate timeframe.
• Documents all appropriate activities using current IT Service Management tools.
• Assists with appropriate knowledge creation and maintenance in current knowledge base system.
• Demonstrates the ability to prioritize job duties and requirements in order to meet the customer’s needs.
• Participates in projects and completes tasks within scheduled time.
• Assists in maintaining customer accounts.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Benefits

• Altru offers a comprehensive benefits package to its full- and part-time employees.
• Excellent benefits include a health plan and 401(k) retirement plan.
• Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees