IT Intern - UNPAID INTERNSHIP

ServiceSource • New Castle, PA

11d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities . Job Summary The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. This is internship program is for approximately 30 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Support IT asset Inventory. Responsible for set up of new systems and rebuild of old systems. Set up end user profiles. Install/configure software and firmware updates. Contact vendors for hardware support. Additional Responsibilities Schedule and deploy systems to end users. Assist end users with logging to systems. Enter support tickets and answer phones. Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues. Perform other responsibilities as assigned.

Requirements

• High School Diploma or a General Equivalency Diploma (GED) required.
• Knowledge of basic computer hardware, including installation and troubleshooting.
• Experience with desktop windows 10 and server operating systems.
• Proficient written and oral communication skills.
• Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Good customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Support IT asset Inventory.
• Responsible for set up of new systems and rebuild of old systems.
• Set up end user profiles.
• Install/configure software and firmware updates.
• Contact vendors for hardware support.
• Schedule and deploy systems to end users.
• Assist end users with logging to systems.
• Enter support tickets and answer phones.
• Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees