IT Intern

Family Farm and Home • Muskegon, MI

20h • Hybrid

About The Position

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?
We are seeking a driven, detail-oriented Intern to serve as a bridge between our corporate
infrastructure and our retail storefronts. This role offers a unique "360-degree" view of IT operations,
where you will manage technical success for both our Muskegon home office and our expansive
network of retail locations. You will gain hands-on experience in remote troubleshooting, on-site
hardware deployment, the full project life cycle of retail technology, and the potential for an exciting
career with Family Farm and Home.

Requirements

• The ideal candidate will have a willingness to work in a customer-focused, team-oriented environment and must possess patience, strong troubleshooting and problem-solving skills, and resourcefulness.
• Excellent written and oral communication skills are required, including the ability to provide clear documentation of work.
• Proficiency with Google Docs (including Sheets and Calendar) and basic computer troubleshooting skills and a basic understanding of networks (IPs, subnets, VLANs, DNS, DHCP) is essential.
• The position involves 50/50 office and field work, requiring extended periods of concentration and sedentary work.
• The work environment is subject to frequent interruptions and normal office noise.

Responsibilities

• Hybrid Technical Support: Provide Tier 1 & 2 support for corporate office staff and retail store associates. This includes managing hardware (laptops, printers, POS terminals) and software via remote desktop tools or in-person intervention.
• Retail Systems Maintenance: Ensure the stability of mission-critical store systems, including EPICOR/Eagle POS, inventory scanners, and label printers, to minimize downtime during peak shopping hours.
• Infrastructure Deployment: Assist in the testing and rollout of new technologies across store locations. Participate in the "Release Cycle," ensuring new software patches are vetted in a sandbox environment before being deployed to the field.
• Incident Management: Utilize HaloITSM to track, prioritize, and resolve tickets. Maintain a high standard for KPIs, ensuring that both office and store requests are handled within defined SLAs.
• Network & Connectivity Support: Troubleshoot basic networking issues (Wi-Fi, VoIP, and wired connections) to ensure seamless communication between retail branches and the corporate data center.
• Stakeholder Collaboration: Build partnerships with store managers and department heads to identify recurring technical pain points and suggest creative, analytical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed