IT Intern

CrowdStrike • Sunnyvale, CA

18h • $28 - $35

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. This position will be focused on providing support for employees across various departments and locations, and will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe. Interns will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes. What You'll Do: You will be working on a team of other data analysts, collaborating with cross-functional stakeholders throughout the organization, learning to deliver impactful data insights that drive business strategy. Receive comprehensive training on industry-leading platforms including Tableau and Snowflake to develop your technical skill set. Work effectively with a virtual team across multiple time zones, demonstrating strong communication and collaboration skills. Analyze data to answer emerging business questions and investigate data anomalies.

Requirements

• Currently pursuing a Bachelor's degree in Business Administration, Computer Science, Information Technology or a related field
• Eagerness and willingness to learn new skills and relate them to key business use cases
• Familiarity or willingness to learn SQL, analytic visualizations, and database solutions
• Good communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong organizational skills and attention to detail

Responsibilities

• assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues
• working with end users directly
• providing support for employees across various departments and locations
• responsible for proper prioritization and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe
• adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes
• working on a team of other data analysts
• collaborating with cross-functional stakeholders throughout the organization
• learning to deliver impactful data insights that drive business strategy
• Receive comprehensive training on industry-leading platforms including Tableau and Snowflake to develop your technical skill set
• Work effectively with a virtual team across multiple time zones, demonstrating strong communication and collaboration skills
• Analyze data to answer emerging business questions and investigate data anomalies

Benefits

• Market leader in compensation and equity awards
• Paid holidays (including birthday holidays) and 401k matching (where applicable)
• Professional development opportunities including workshops, tech talks, and Executive Speaker Series
• Assigned mentors from across the company for continuous support and feedback
• Participation in companywide initiatives including FalconFIT, Wellness Programs, and Employee Assistance Program
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Ownership of impactful projects that move the company forward
• Great Place to Work Certified™ across the globe

What This Job Offers

• Career Level: Intern