IT Intern

Chief Industries • Grand Island, NE

34d • Onsite

About The Position

The IT intern will perform hands-on to support the team’s daily functions and will gain exposure to many different IT disciplines. This position will also gain real customer service and communication skills by interacting with a diverse set of individuals from all of Chief’s brands and subsidiaries. This position requires 20 minimum hours per week, with a review internship status after 6 months, and requires in-office/onsite presence .

Requirements

• High School Diploma, or GED,
• Must be p resently engaged in the pursuit of an associate or bachelor’s degree in the field of Computer Science, Information Technology, or a closely related discipline
• Knowledge of computer systems and software.
• Able to work independently and as part of a team.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Able to learn quickly and adapt to changing technology

Responsibilities

• Develop customer service skills through daily communication with end users via email, phone, and walk-ins.
• Create, update, and close help desk cases in the ticketing system by evaluating the priority/severity of incoming requests and dispatching cases to appropriate personnel.
• Work rotational assignments within the IT department, including networking, system administration, procurement, service desk, business analysis, and application programming.
• Collaborate with the department team on service requests and projects specific to the assigned team.
• Provide technical assistance to staff and customers on hardware and software-related issues.
• Install, configure, and troubleshoot computer systems, hardware, and software.
• Monitor system performance and troubleshoot any issues.
• Attend meetings with key stakeholders, project managers, and department supervisors.
• Participate in training in key areas of the business, including online, in-person, and documentation

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees